At a Glance
- Tasks: Engage with customers, sell tiles, and maintain showroom standards in a vibrant retail environment.
- Company: Join CTD Tiles, a leading retailer in the tile industry with a strong team culture.
- Benefits: Competitive pay, no evening shifts, training opportunities, and career growth.
- Other info: Flexible hours and a supportive team await you at CTD!
- Why this job: Combine your passion for interior design with excellent customer service in a fun setting.
- Qualifications: Retail experience, interest in design trends, and strong communication skills.
The predicted salary is between 12 - 12 € per hour.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment.
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Branch Assistant in Livingston employer: TOPPS TILES
CTD Tiles is an exceptional employer that offers a vibrant work culture focused on teamwork and customer satisfaction. With competitive pay, no evening or holiday shifts, and ample opportunities for training and career advancement, employees can thrive in a supportive environment while enjoying the benefits of being part of Britain's largest specialist tile retailer. Join us in Leicester and be part of a dynamic team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Livingston
✨Tip Number 1
Get to know the company inside out! Research CTD Tiles and the Topps Group so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more comfortable when dealing with customers face-to-face or over the phone.
✨Tip Number 3
Show off your passion for interior design! Brush up on current trends and think of how tiles fit into renovation schemes. Being able to share your knowledge will impress the hiring manager and show that you’re a great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP to set up a chat with the hiring manager. The sooner you apply, the sooner you could be part of our amazing team!
We think you need these skills to ace Branch Assistant in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Assistant role. Highlight your retail experience, customer service skills, and any knowledge of interior design trends to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with CTD and how you can contribute to our team.
Show Off Your People Skills:Since this role involves a lot of customer interaction, make sure to showcase your excellent communication and interpersonal skills in your application. We love candidates who can connect with customers and provide exceptional service!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and we’ll get back to you ASAP to chat about your potential future with us!
How to prepare for a job interview at TOPPS TILES
✨Know Your Products
Familiarise yourself with CTD's range of tiles and associated products. Being able to discuss features, benefits, and current interior design trends will show your passion and expertise, making you a standout candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this role heavily relies on those skills.
✨Practice Your People Skills
Since this role involves face-to-face interactions, practice your communication skills. Role-play with a friend or family member to get comfortable with engaging customers and promoting products confidently.
✨Demonstrate Team Spirit
CTD values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team goals or supported colleagues, highlighting your ability to work well under pressure.
