Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic store team, drive sales, and deliver exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and career development opportunities.
- Other info: Flexible hours with no evening work; great growth potential within the company.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience, team leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
30 hours per week including some weekend working. Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future.
What we're looking for
You don't need to know about tiles to work in a Topps Tile store. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or simply sharing what you know and your experiences. You'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. While you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Ilford employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Ilford
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their mission and how you can contribute to their ambitious plans.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence in delivering outstanding customer service and managing your team effectively.
✨Tip Number 3
Show off your creativity! Since you'll be inspiring customers with style choices, think of ways to demonstrate your design flair during the interview. Bring examples of past projects or ideas on how you could enhance the store's presentation and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves to make a difference.
We think you need these skills to ace Deputy Manager in Ilford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share examples of how you've gone above and beyond for customers in the past – we love to hear about those magical moments!
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed team members, and any specific achievements that demonstrate your ability to drive sales and profitability.
Be Creative and Innovative: We’re looking for someone who can bring fresh ideas to the table. In your application, mention any creative projects or initiatives you've led that improved customer experiences or store performance. Show us how you think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the Topps Tiles family!
How to prepare for a job interview at TOPPS TILES
✨Know Your Customer Service Stuff
Since exceptional customer service is at the heart of Topps Tiles, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to show how you can inspire your team to deliver that same level of service.
✨Show Off Your Leadership Skills
As a Deputy Manager, you'll be leading a small team, so it's crucial to demonstrate your leadership abilities. Prepare to discuss your previous experience in managing teams, how you've motivated them, and any specific strategies you've used to exceed sales targets. This will help the interviewers see you as a strong candidate who can drive performance.
✨Get Creative with Examples
Topps Tiles values creativity, especially when it comes to inspiring customers. Think about how you can showcase your creative side during the interview. Whether it's through discussing your interest in interior design or sharing ideas on how to improve the customer experience, make sure to highlight your innovative thinking.
✨Be Ready to Roll Up Your Sleeves
The job involves hands-on work, so be prepared to talk about your willingness to get stuck in. Share examples of times when you've taken on physical tasks or helped out in other areas of the store. This will show that you're not just a leader but also a team player who is willing to do what it takes to ensure the store runs smoothly.