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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on innovation and growth.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Other info: Flexible hours with no evening work, plus opportunities for career advancement.
- Why this job: Be part of an exciting journey, inspiring customers and shaping their home projects with creativity.
- Qualifications: Retail experience, team leadership skills, and a passion for outstanding customer experiences.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
What we're looking for
You don't need to know about tiles to work in a Topps Tile store. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. This could be through coaching, training, or simply sharing what you know and your experiences. You'll constantly be looking for exciting new ways to improve your store and the customer experience.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you're able to get the best out of team members to make it happen.
As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.
We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. While you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Guildford employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their mission and how you can contribute to their ambitious plans.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence in delivering outstanding customer service and managing your team effectively.
✨Tip Number 3
Show off your creativity! Think about how you can inspire customers with their style choices. Bring examples of how you've used creative solutions in past roles to enhance customer experiences or improve store presentation during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves to make a difference.
We think you need these skills to ace Deputy Manager in Guildford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share examples of how you've gone above and beyond for customers in the past – we love to hear about those magical moments!
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed team members, and any specific achievements that demonstrate your ability to drive sales and profitability.
Be Creative and Personal: We want to know what makes you unique! Use your application to express your creativity and personal style. Whether it's through your writing or by sharing your interest in interior design, let your personality shine through.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining the Topps Tiles family. We can't wait to see what you've got!
How to prepare for a job interview at TOPPS TILES
✨Know Your Customer Service Basics
Since Topps Tiles prides itself on outstanding customer service, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for exceptional service.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific instances where you inspired or developed team members, and be ready to explain how you can bring that same energy to Topps Tiles.
✨Get Creative with Product Knowledge
While you don’t need to be a tile expert, having a basic understanding of the products can set you apart. Research some popular tile trends and think about how you could use your creativity to inspire customers. This will show your enthusiasm for the role and your willingness to learn.
✨Demonstrate Your Commercial Awareness
Topps Tiles is looking for someone who is commercially switched on. Familiarise yourself with the retail landscape, especially in the home improvement sector. Be prepared to discuss how you would drive sales and profitability in the store, and any ideas you have for improving the customer experience.