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- Tasks: Provide advanced technical support and troubleshoot complex IT issues.
- Company: Leading retail company with a focus on innovation and customer service.
- Benefits: Company bonus, flexible hours, and ongoing training for career growth.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience with Microsoft 365 and strong customer service skills.
- Other info: Remote and on-site work options available for flexibility.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail company based in Enderby is seeking a 2nd Line Support Engineer to provide advanced technical support. The role demands troubleshooting skills and the ability to resolve complex issues. Candidates should have experience with enterprise systems like Microsoft 365 and a customer service mindset.
This position offers various benefits, including a company bonus, flexible working hours, and opportunities for career growth with ongoing training and development.
2nd Line IT Support Engineer - Remote & On-Site in Enderby employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer - Remote & On-Site in Enderby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in retail or have experience with enterprise systems. A friendly chat can lead to insider info about job openings or even a referral!
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've resolved complex issues in the past. This will demonstrate your expertise and customer service mindset, which are key for the role.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and stand out from the crowd. Plus, we love seeing applications directly from our community!
✨Tip Number 4
Keep learning! Stay updated on the latest tech trends and tools, especially around Microsoft 365. This not only boosts your confidence but also shows potential employers that you're committed to ongoing training and development.
We think you need these skills to ace 2nd Line IT Support Engineer - Remote & On-Site in Enderby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with enterprise systems like Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Support Engineer role. Share specific examples of how you've resolved complex issues in the past.
Show Off Your Customer Service Skills: Since this role requires a customer service mindset, make sure to mention any relevant experience. We love candidates who can blend technical know-how with a friendly approach to support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Topps Tiles
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise systems, especially Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you have the technical chops for the role.
✨Show Off Your Customer Service Skills
Since this role requires a customer service mindset, think of examples where you've gone above and beyond to help a user. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with grace.
✨Research the Company Culture
Take some time to understand the retail company’s values and culture. This will help you tailor your answers to align with what they’re looking for in a candidate. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the role, team dynamics, and opportunities for growth. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
