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- Tasks: Assist in managing branch operations and ensure exceptional customer service.
- Company: CTD Tiles, a leading retailer in the tile industry with a strong reputation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Experience in retail management and strong communication skills.
- Other info: Be part of a growing company with a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler.
We are looking for a dynamic and experienced Assistant Branch Manager to join our team.
Role Overview: This role blends product knowledge...
Assistant Manager, Complaints in Edinburgh employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CTD Tiles and ask about their experiences. A friendly chat can give us insider info that might just set us apart from the competition.
✨Tip Number 2
Prepare for the interview by researching CTD Tiles and the Topps Group. Knowing their products and values will help us show our genuine interest and fit for the Assistant Manager role.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and complaints management. We want to demonstrate our problem-solving skills and how we can enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the CTD Tiles team.
We think you need these skills to ace Assistant Manager, Complaints in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond to help customers in previous roles.
Highlight Relevant Experience: Make sure to showcase any experience you have in retail or management. We want to know how your background aligns with the role of Assistant Manager, Complaints, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for CTD Tiles. Mention our recent acquisition and how you can contribute to our growth within the Topps Group. This shows us that you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with CTD Tiles' extensive range of products. Being able to discuss specific tiles, their features, and how they meet customer needs will show your genuine interest and expertise in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled complaints or difficult situations. Highlighting your ability to maintain exceptional customer service under pressure will resonate well with the interviewers.
✨Understand the Company Culture
Research CTD Tiles and its recent acquisition by the Topps Group. Understanding their values and how they integrate with the broader group will help you align your answers with what they’re looking for in an Assistant Branch Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about team dynamics or future growth opportunities within the branch.