At a Glance
- Tasks: Engage with customers, sell tiles, and maintain showroom standards in a vibrant retail environment.
- Company: Join CTD Tiles, a leading retailer in the tile industry with a collaborative culture.
- Benefits: Competitive pay, no evening shifts, training, and promotion opportunities.
- Other info: Flexible hours, supportive team, and a chance to grow your career.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Retail experience, interest in interior design, and excellent customer service skills.
The predicted salary is between 12 - 12 € per hour.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment.
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
Locations
Branch Assistant in Edinburgh, Scotland employer: TOPPS TILES
CTD Tiles is an exceptional employer that offers a vibrant work culture focused on teamwork and customer satisfaction. With competitive pay, no evening or holiday shifts, and ample opportunities for training and career advancement, employees can thrive in a supportive environment while engaging with the latest interior design trends. Joining CTD means being part of Britain's largest specialist tile retailer, where your contributions directly impact the success of the branch and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Edinburgh, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CTD Tiles and the Topps Group. Understanding their products and values will help you connect with the team and show that you're genuinely interested in being part of their vibrant retail environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your excellent customer service skills. Role-playing with a friend can help you feel more confident when dealing with customers face-to-face.
✨Tip Number 3
Show off your passion for interior design! Brush up on current trends and be ready to discuss how tiles fit into renovation schemes. This will not only impress the hiring manager but also demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we promise to get back to you ASAP. Having your CV ready to go will make the process even smoother, so don’t hesitate – click apply today and let’s get the ball rolling!
We think you need these skills to ace Branch Assistant in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your retail experience and any knowledge of interior design trends. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the Branch Assistant role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Customer Service Skills:In your application, give examples of how you've provided exceptional customer service in the past. We’re all about making customers happy, so let us know how you’ve gone above and beyond!
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP to chat about the next steps. We can’t wait to hear from you!
How to prepare for a job interview at TOPPS TILES
✨Know Your Tiles
Familiarise yourself with the different types of tiles and their uses. Being able to discuss product features and benefits confidently will impress the interviewers and show your genuine interest in the role.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role heavily relies on strong interpersonal skills.
✨Stay Updated on Design Trends
Brush up on current interior design trends and how tiles fit into renovation schemes. This knowledge will not only help you answer questions but also demonstrate your passion for the industry.
✨Practice Handling Pressure
Think of scenarios where you had to multitask or deal with difficult customers. Be ready to share how you managed those situations effectively, as the role requires maintaining composure under pressure.
