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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on innovation and growth.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey, inspiring customers and shaping their design choices every day.
- Qualifications: Retail experience, team leadership skills, and a passion for creating magical customer experiences.
- Other info: Flexible hours with no evening work, plus opportunities for career advancement.
The predicted salary is between 28800 - 42000 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for:
- You don’t need to know about tiles to work in a Topps Tile store.
- If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
- Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
- You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers.
- You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
- By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
- Lifting tiles is part of the job as is putting away deliveries.
Who you are:
- A store customer’s enjoy shopping in and colleagues love working in - that’s what you do brilliantly.
- You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
- You know the ingredients that make for magical customer experiences.
- You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you:
- In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes.
- Generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.
- We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
- While you’ll need the flexibility to cover store opening hours including weekends, there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either.
Who we are:
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Locations
Deputy Manager in Durham, North East employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Durham, North East
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences or sales in previous roles. Whether it's through innovative displays or team training, let them see your flair for making things better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves!
We think you need these skills to ace Deputy Manager in Durham, North East
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you’ve gone above and beyond to create magical experiences for customers in your previous roles.
Share Your Leadership Experience: As a Deputy Manager, you'll be leading a team, so don’t forget to showcase your leadership skills. Share specific examples of how you've inspired and developed your team members to achieve sales and profit targets.
Be Creative and Innovative: We love fresh ideas! In your application, mention any creative approaches you've taken in retail or how you've improved customer experiences. Show us how you can bring that spark to our stores!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Stuff
Since Topps Tiles prides itself on outstanding customer service, make sure you can share specific examples of how you've delivered exceptional service in your previous roles. Think about times when you went above and beyond for a customer or helped your team improve their service skills.
✨Show Off Your Leadership Skills
As a Deputy Manager, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've inspired and developed team members in the past. Highlight any coaching or training experiences that demonstrate your ability to get the best out of others.
✨Get Creative with Your Ideas
Topps Tiles is looking for someone who can bring fresh ideas to the table. Think about how you can improve the store experience or engage customers creatively. Be prepared to share your thoughts on interior design trends or how you would use technology to enhance customer interactions.
✨Be Commercially Savvy
Understanding the business side of retail is crucial. Brush up on your knowledge of sales targets and profitability. Be ready to discuss how you've exceeded targets in the past and what strategies you would implement to keep the store competitive and profitable.
