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For Companies At a Glance
- Tasks: Lead a team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with over 350 stores nationwide.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an ambitious team that values creativity and outstanding customer experiences.
- Qualifications: Retail experience and a passion for customer service are essential; leadership skills are a plus.
- Other info: Flexible hours required, but no evening or Christmas Eve work.
The predicted salary is between 24000 - 36000 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for:
- You don’t need to know about tiles to work in a Topps Tile store.
- If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
- Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
- You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers.
- You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
- By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
Who you are:
- A store customer’s enjoy shopping in and colleagues love working in - that’s what you do brilliantly.
- You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
- You know the ingredients that make for magical customer experiences.
- You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you:
- In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes.
- Generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.
- We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
- While you’ll need the flexibility to cover store opening hours including weekends, there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either.
Who we are:
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Closing Date: Monday 5 May 2025
Deputy Manager in St. Neots employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in St. Neots
✨Tip Number 1
Familiarise yourself with the latest trends in interior design and customer service best practices. This knowledge will not only help you stand out during interviews but also demonstrate your passion for creating exceptional customer experiences.
✨Tip Number 2
Network with current or former employees of Topps Tiles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show how you align with their values.
✨Tip Number 3
Prepare examples from your previous retail experience where you've successfully led a team or exceeded sales targets. Being able to share specific stories will illustrate your capability as a Deputy Manager and your understanding of driving profitability.
✨Tip Number 4
Showcase your ability to coach and develop team members by discussing any training or mentoring experiences you've had. Highlighting this skill will resonate well with the hiring team, as they value leadership and team development.
We think you need these skills to ace Deputy Manager in St. Neots
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any leadership roles you've held. Emphasise your achievements in exceeding sales and profit targets, as well as your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've inspired and developed team members in previous roles, and how you plan to bring that same energy to Topps Tiles.
Showcase Your Creativity: Since the role involves inspiring customers with style choices, include any relevant experience or interest in interior design. Share how you’ve used creativity in past roles to enhance customer experiences or improve store presentation.
Highlight Your Team Management Skills: Discuss your approach to coaching and supporting team members. Provide examples of how you've successfully led a team, focusing on your ability to motivate others and create a positive work environment.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be leading a team. Highlight your leadership experience by discussing how you've successfully managed teams in the past, focusing on coaching and developing team members to achieve their best.
✨Be Creative and Knowledgeable
Since the role involves inspiring customers with design choices, showcase any creative skills or interests you have. Discuss how you can use technology to enhance the customer experience and make their projects come to life.
✨Understand the Business
Show that you have a good grasp of retail operations and business acumen. Be prepared to discuss how you've previously exceeded sales and profit targets, and share ideas on how to keep the store competitive in the market.
