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- Tasks: Lead a team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with over 350 stores nationwide.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of a dynamic team where creativity meets customer service and every day is different.
- Qualifications: Retail experience and a passion for customer service are essential; leadership skills are a plus.
- Other info: Flexible hours with no evening work or Christmas shifts; must be 18 or over to apply.
The predicted salary is between 24000 - 36000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
First things first: you don't need to know about tiles to work in a Topps Tile store. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. You'll constantly be looking for exciting new ways to improve your store and the customer experience.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen.
As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Deputy Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Understanding what makes a great shopping experience will help you stand out during interviews, as you'll be able to discuss how you can enhance customer satisfaction at Topps Tiles.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where your coaching or mentoring led to improved performance or sales, as this aligns perfectly with the Deputy Manager role.
✨Tip Number 3
Research Topps Tiles' product range and their unique selling points. Being knowledgeable about their offerings will not only impress during your interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Network with current or former employees of Topps Tiles if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any leadership roles you've held. Emphasise your ability to drive sales and deliver exceptional customer service, as these are key qualities Topps Tiles is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Share specific examples of how you've inspired and developed teams in the past, and mention any creative ideas you have for enhancing customer experiences.
Showcase Relevant Skills: Highlight skills that align with the job description, such as team management, coaching, and business acumen. Mention any experience you have with interior design or technology that could enhance customer interactions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and developed team members in previous roles.
✨Highlight Your Retail Experience
Be ready to talk about your retail background, especially any achievements related to exceeding sales and profit targets. This will show that you understand the commercial aspects of the role.
✨Be Creative and Knowledgeable
Since the role involves inspiring customers with design choices, think of ways to showcase your creativity. Bring ideas on how you could enhance the customer experience using technology or visual merchandising.
