Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic store team, drive sales, and deliver exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on growth and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Other info: Flexible hours with no evening work, plus opportunities for career advancement.
- Why this job: Be part of an exciting journey in retail, inspiring customers and your team every day.
- Qualifications: Retail experience, team leadership skills, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
30 hours per week including some weekend working. Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
What we're looking for: You don't need to know about tiles to work in a Topps Tile store. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or simply sharing what you know and your experiences. You'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are: A store customers enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you: In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. While you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are: Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager employer: TOPPS TILES
Contact Detail:
TOPPS TILES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences or sales in previous roles. Whether it's through innovative displays or team training, let your creative flair shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to roll up your sleeves!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share examples of how you've gone above and beyond for customers in the past – we love to hear about those magical moments!
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed team members in previous roles – we want to know how you can help us grow our store team!
Be Creative and Innovative: We’re looking for someone who can bring fresh ideas to the table. In your application, mention any creative projects or initiatives you've led that improved customer experiences or boosted sales – we appreciate out-of-the-box thinking!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining the Topps Tiles family!
How to prepare for a job interview at TOPPS TILES
✨Know Your Customer Service Stuff
Make sure you can talk about your previous experiences in delivering exceptional customer service. Think of specific examples where you went above and beyond to help a customer or improve their experience. This will show that you understand the importance of customer satisfaction, which is key for a Deputy Manager at Topps Tiles.
✨Show Off Your Leadership Skills
Prepare to discuss how you've led teams in the past. Highlight any coaching or training you've provided to team members, and be ready to share how you inspired them to achieve sales targets. This role is all about managing and developing a small store team, so demonstrating your leadership abilities will be crucial.
✨Get Creative with Examples
Since creativity is part of the job, think of ways you've used your creative skills in retail. Whether it’s visual merchandising or coming up with innovative sales strategies, be prepared to share these experiences. This will help you connect with the interviewers and show that you can inspire customers with style choices.
✨Research Topps Tiles
Familiarise yourself with Topps Tiles' products, values, and recent developments. Knowing about their market position and what sets them apart will not only impress the interviewers but also help you tailor your answers to align with their goals. Show that you're genuinely interested in being part of their ambitious plans!