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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business growth.
- Company: Topps Tiles, a market leader in the tile industry with a vibrant culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Join a fast-moving company and help shape its exciting future.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Be part of a team that values innovation and ambition.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Working alongside the Store Manager, you\’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. You’ll also look for new ways to improve the store and the customer experience, and use your interest in interior design to inspire customers in their style choices using leading edge technology.
No two days are the same: you could be getting creative, helping with our traders, lifting tiles, or putting away deliveries.
Responsibilities
- Inspire, manage and develop a small store team alongside the Store Manager.
- Drive sales and profitability while delivering outstanding customer service.
- Coach, train and share knowledge to help team members become product experts and maximise sales opportunities.
- Foster strong relationships with retail and trade customers.
- Identify and implement improvements to the store and customer experience.
- Support store operation to ensure it works smoothly and is well presented.
- Contribute to creative engagement with customers and support traders as needed.
- Assist with deliveries and stock handling as part of daily duties.
Who you are / Qualifications
- You enjoy when customers shop with you and colleagues enjoy working with you.
- You have retail experience, have led teams, and can show where you exceeded sales and profit targets.
- You know the ingredients of magical customer experiences and can bring out the best in your team to deliver them.
- You are can-do, will-do, and lead by example, coaching and supporting your team while sharing knowledge.
- You are commercially minded with business acumen to stay ahead of competition and differentiate your store.
About Topps Tiles & Benefits
- Topps Tiles is the UK’s leading tile specialist, offering quality on-trend products and strong market presence.
- We offer staff discounts, a Share Save scheme, pension and life assurance, and holiday allowance that increases with length of service.
- We provide individual development plans and training to support your career growth.
- Flexibility to cover store opening hours including weekends, with no evening work and no work on Christmas Eve or Boxing Day; location flexibility may apply.
We are committed to promoting talent from within and continuing to invest in our organisation to support teams with the tools they need to stay ahead. We welcome applications from those 18 or over for health and safety reasons related to store work.
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Deputy Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Topps Tiles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Deputy Manager.
✨Tip Number 2
Prepare for the interview by researching Topps Tiles' recent projects and future plans. We want to show that we’re not just interested in the role, but also in how we can contribute to their ambitious goals.
✨Tip Number 3
Practice common interview questions, but also think outside the box. We should be ready to discuss how we can enhance customer service and drive sales, aligning with Topps Tiles' market-leading values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the Topps Tiles team and contributing to their exciting future.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you’re excited about joining Topps Tiles and contributing to our ambitious plans!
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager position. Highlight relevant experience and skills that align with our market-leading customer service ethos. We love seeing how your background fits with our goals!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for our team. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Topps Tiles
✨Know the Company Inside Out
Before your interview, make sure you research Topps Tiles thoroughly. Understand their values, recent developments, and what sets them apart in the market. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Deputy Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can contribute to Topps Tiles' reputation for outstanding value and service.
✨Demonstrate Your Ambition
Topps Tiles is looking for ambitious individuals who can help drive their exciting plans forward. Be ready to discuss your career aspirations and how they align with the company's future. Show that you're not just looking for a job, but a place to grow and make an impact.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company’s future plans, team dynamics, and how success is measured in the Deputy Manager role. This shows your genuine interest and helps you assess if it's the right fit for you.
