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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey, inspiring customers and shaping their design choices.
- Qualifications: Retail experience, team leadership skills, and a passion for customer satisfaction.
- Other info: Flexible hours with no evening work and opportunities for growth within a thriving company.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
What we're looking for
First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager.
Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer's enjoy shopping in and colleagues love working in – that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences – and you're able to get the best out of team members to make it happen.
As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.
Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about – and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Closing Date
Wednesday 24 September 2025
JBRP1_UKTJ
Deputy Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences or sales in previous roles. Whether it's through innovative displays or team training, let your creative flair shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to make an impact.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you’ve gone above and beyond in previous roles to create magical experiences for customers.
Be Creative and Personal: Don’t be afraid to let your personality shine through! Share your creative ideas and how you can inspire customers with their style choices. We love seeing applicants who think outside the box.
Highlight Your Leadership Skills: As a Deputy Manager, you’ll be leading a team, so it’s crucial to showcase your leadership experience. Tell us about times you’ve coached or developed team members and how that positively impacted sales.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Stuff
Make sure you can talk about your previous experiences in delivering exceptional customer service. Think of specific examples where you went above and beyond for a customer, as this is key for the Deputy Manager role at Topps Tiles.
✨Show Off Your Leadership Skills
Prepare to discuss how you've successfully led teams in the past. Highlight instances where you inspired or coached team members to achieve sales targets or improve their skills. This will show that you can manage and develop a small store team effectively.
✨Get Creative with Your Ideas
Since creativity is important for this role, think about how you can enhance the customer experience in-store. Bring some ideas to the table about how you could use technology or design to inspire customers. This will demonstrate your proactive approach to improving the store.
✨Be Ready to Roll Up Your Sleeves
The job involves hands-on tasks like lifting tiles and managing deliveries. Be prepared to discuss your willingness to get involved in all aspects of store operations. Showing that you're not afraid to pitch in will resonate well with the interviewers.
