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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an ambitious team making a real impact in the retail world.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Flexible hours with no evening work and opportunities for growth within the company.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. But there’s more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for
First things first: you don’t need to know about tiles to work in a Topps Tile store. And you don’t need to be someone who spends all their spare time DIYing. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It’s something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you’ll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it’s not just people who’ll improve with you around; you’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers’ projects to come to life.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer’s enjoy shopping in and colleagues love working in – that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen.
As Deputy Manager, you’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.
Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours including weekends, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Deputy Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your creativity! Bring examples of how you've improved customer experiences in previous roles. Whether it's through visual merchandising or innovative sales techniques, let your creative side shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles.
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've inspired or developed team members, and how you’ve driven sales and profitability.
Be Creative and Personal: We love creativity! If you have an interest in interior design or any creative projects, mention them in your application. This will help us see how you can inspire our customers and enhance their shopping experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles.
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think of specific examples where you went above and beyond for a customer. This will show that you understand the importance of exceptional service, which is key for a Deputy Manager role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams. Have examples ready that demonstrate how you've inspired and developed team members in previous roles. Highlighting your ability to coach and support others will resonate well with the interviewers.
✨Get Creative with Store Improvement Ideas
Think about innovative ways to enhance the customer experience in a retail setting. Be ready to share your ideas during the interview, as this shows your proactive approach and passion for improving store operations.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with the latest trends in retail and the tile industry. Being able to discuss market insights and how they could impact the store's performance will impress the interviewers and show that you're commercially switched on.
