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- Tasks: Lead a vibrant team to achieve sales targets and deliver exceptional customer service.
- Company: Join CTD Tiles, part of the Topps Group, a leader in the tile industry.
- Benefits: Enjoy a competitive salary, no evening shifts, and great career development opportunities.
- Other info: Perfect for outgoing individuals who enjoy a fast-paced, supportive workplace.
- Why this job: Make an impact in a dynamic retail environment while working with a passionate team.
- Qualifications: Experience in management, strong leadership, and excellent customer service skills required.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler. We are looking for a dynamic and experienced Assistant Branch Manager to join our team.
Role Overview: This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities:
- Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required Qualifications:
- Proven experience in a supervisory or management role.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organisational and administrative skills.
Preferred Skills:
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager.
Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Deputy Branch Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Branch Manager
✨Tip Number 1
Get to know the company inside out! Research CTD Tiles and the Topps Group, so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service and team management, think of examples from your past experiences where you've motivated a team or provided exceptional service. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your chat with the hiring manager, make sure you look smart and professional. It’s all about making a great first impression, and we want to see that you take pride in your appearance.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Deputy Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Deputy Branch Manager role. Highlight your leadership abilities and customer service experience, as these are key for us at CTD Tiles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've motivated teams or achieved sales targets in the past – we love hearing about your successes!
Show Your Passion for Tiles: Even if you’re not a tile expert yet, let your enthusiasm for the industry shine through. Mention any relevant knowledge of interior design trends or products that could help you stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and we’ll be in touch ASAP to chat about your potential future with us!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with CTD Tiles' product range and any recent trends in interior design. Being able to discuss specific tiles and their applications will show your expertise and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and achieve sales targets, as this is crucial for the Deputy Branch Manager position.
✨Demonstrate Customer Service Excellence
Think of scenarios where you provided outstanding customer service. Be ready to share these experiences during the interview, as excellent customer service is at the heart of CTD Tiles' values.
✨Ask Insightful Questions
Prepare thoughtful questions about the branch's goals, team dynamics, and how success is measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.