At a Glance
- Tasks: Lead and inspire the store team while driving sales and building customer relationships.
- Company: Topps Tiles, the UK's leading tile retailer with a community-focused culture.
- Benefits: Competitive salary, commission, no evening work, and generous staff discounts.
- Other info: Full training provided; no trade experience necessary.
- Why this job: Make a real impact in a fast-moving business with exciting growth opportunities.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.
What we're looking for:
As a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business. This is your chance to make a real impact. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related. You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.
What You'll Be Doing:
- Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
- Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.
- Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
- Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
- Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.
- Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.
No Trade Experience? No Problem. If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:
- Trade and retail product knowledge
- Consultative selling skills
- Leadership and team coaching
- Our Topps Sales Framework
What's In It for You?
- Competitive basic salary
- Sales commission and bonus
- No evening work
- Christmas Eve & Boxing Day off
- Ongoing training, leadership development and real progression opportunities
- Generous Staff Discount
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Dartford employer: TOPPS TILES
Topps Tiles is an exceptional employer that fosters a vibrant work culture where small teams with big ambitions thrive. With a commitment to employee growth through ongoing training and leadership development, we empower our staff to excel in their roles while enjoying competitive salaries, generous discounts, and a supportive environment. Join us in Leicester, where your contributions will directly impact our success and help shape the future of the UK's leading tile retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Dartford
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you chat with the hiring manager, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! Think about how your past experiences align with the Deputy Manager role. Be ready to share specific examples of how you've led teams and smashed sales targets – this will make you stand out!
✨Tip Number 3
Don’t underestimate the power of networking! If you know anyone in retail or at Topps Tiles, reach out for a chat. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining the Topps team. Plus, we’ll get back to you ASAP to set up that all-important chat with the hiring manager.
We think you need these skills to ace Deputy Manager in Dartford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Topps Tiles and making a difference in our community.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your retail experience, leadership skills, and any achievements that demonstrate your ability to smash sales targets. We love seeing how you've made an impact in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do in a simple way!
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you ASAP to chat about your application. We can’t wait to hear from you!
How to prepare for a job interview at TOPPS TILES
✨Know Your Stuff
Before the interview, make sure you understand Topps Tiles' values and what makes them stand out in the market. Familiarise yourself with their product range and customer service approach. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or driven sales. Think about how you can inspire others and create a positive work environment, as this is key to Topps Tiles' culture.
✨Be Customer-Centric
Topps Tiles puts customers at the heart of everything they do. Be ready to discuss how you've provided exceptional customer service in previous roles. Share specific stories where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could be about their training programmes, team dynamics, or future plans for the store. Asking questions shows your interest in the role and helps you gauge if it's the right fit for you.
