At a Glance
- Tasks: Manage debt collection and resolve invoice disputes with customers.
- Company: Join Topps Group, the UK's largest specialist tile retailer.
- Benefits: Enjoy a bonus scheme, generous discounts, and flexible working options.
- Other info: Great career growth opportunities and supportive training available.
- Why this job: Be part of a growing team and make a real impact on our success.
- Qualifications: 2 years in Credit Control, strong communication, and Excel skills required.
The predicted salary is between 28800 - 43200 € per year.
Overview
Topps Group has recently acquired CTD Tiles, and with the addition of new customers we are currently recruiting for a Credit Controller to join our Credit function. As a Credit Controller, you will manage the collection of any outstanding debt to the business and minimise any risk. The Credit Controller will liaise with customers internally and externally in resolution of debt and invoice disputes, reviewing credit limits in line with both spend and risk. This is a hybrid role that will consist of three days working in the office and two days working at home.
Responsibilities
- Collecting all debt both proactively and reactively by telephone, email and letter.
- Ensure all outstanding invoice queries are resolved within the agreed SLAs and terms of account.
- Escalation of high-risk accounts to the Credit Control Supervisor in a timely manner.
- Posting and allocating of payments to account.
- Customer onboarding including credit checks and recommending credit limits in line with the agreed process.
- Monitor and report on any risk to the business in line with duties.
- Identify key issues, such as recurring disputes, recommend resolution and implement.
- Maintain customer notes and records appropriately.
Qualifications
- At least 2 years\' experience in a Credit Control role.
- Superb communication skills both written and verbal.
- Intermediate Excel (Vlookup, Pivot) and Word knowledge.
- Good time management, planning & organisational skills.
- The ability to work under pressure in a fast-paced working environment.
- Desirable: Working knowledge of Microsoft Dynamics (NAV).
Benefits
As Britain\'s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We\'ve got 300 stores and have just hit another year of record sales. And we\'re as big on career opportunities as we are on outstanding service and great value. After all, it\'s brilliant, friendly, knowledgeable people that make us special. Right now we\'re on a journey of exciting growth, as we build on seven consecutive years of success - there\'s never been a better time to join the Topps Tiles family.
In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 20% of your base salary. Then there\'s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We\'re committed to promoting talent from within too, which means you\'ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Credit Controller in Leicester employer: Topps Tiles
Topps Group is an exceptional employer, especially for the Credit Controller role, offering a dynamic work environment that balances office and remote work. With a strong emphasis on employee growth, competitive bonuses, and a culture that celebrates hard work and success, you will find ample opportunities to develop your career while enjoying generous benefits such as staff discounts and flexible working arrangements. Join us in our exciting journey of growth and be part of a team that values its people as much as its products.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle specific scenarios, like resolving invoice disputes or managing high-risk accounts. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you’ve got experience with Excel, Dynamics, or any other relevant tools, make sure to highlight that during interviews. We love seeing candidates who can hit the ground running and add value from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team at Topps Tiles.
We think you need these skills to ace Credit Controller in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience, especially in debt collection and customer communication. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Topps Group. Share specific examples of how you've successfully managed credit control in the past.
Show Off Your Skills:Don’t forget to mention your Excel and Word skills! If you’ve got experience with Vlookup or Pivot tables, let us know. We love seeing candidates who can hit the ground running with these tools.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the Topps Tiles family!
How to prepare for a job interview at Topps Tiles
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your Excel skills, especially VLOOKUP and Pivot Tables, so you can confidently discuss how you've used these tools in previous roles. Being able to demonstrate your analytical skills will impress the interviewers.
✨Master the Art of Communication
Superb communication is key in this role. Prepare examples of how you've resolved disputes or managed customer relationships in the past. Practise articulating your thoughts clearly and concisely, as you'll need to convey complex information to both customers and internal teams.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified issues, such as recurring disputes, and how you recommended resolutions. Highlight your proactive approach to managing risk and ensuring timely collections, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Topps Group and their recent acquisition of CTD Tiles. Familiarise yourself with their values and growth journey. Showing that you understand their culture and are excited about contributing to their success will set you apart from other candidates.
