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- Tasks: Inspire and manage a store team while delivering exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and career development opportunities.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Flexible hours with no evening work or Christmas shifts required.
The predicted salary is between 28800 - 42000 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future.
What we’re looking for:
- You don’t need to know about tiles to work in a Topps Tile store.
- If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager.
- Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service.
- You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers.
- You’ll constantly be looking for exciting new ways to improve your store and the customer experience.
- By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices.
- Lifting tiles is part of the job as is putting away deliveries.
Who you are:
- A store customer’s enjoy shopping in and colleagues love working in - that’s what you do brilliantly.
- You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets.
- You know the ingredients that make for magical customer experiences.
- You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you:
- In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes.
- Generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.
- We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
- There’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either.
Who we are:
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Assistant Branch Manager in Broughton employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Broughton
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! Since customer service is key at Topps Tiles, think of examples from your past where you've gone above and beyond for customers. Be ready to share those stories during your chat with them.
✨Tip Number 3
Show your creativity! If you have a flair for interior design or any creative projects, bring that up. Topps Tiles loves innovative ideas, so don’t be shy about sharing how you can inspire customers with your style choices.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Assistant Branch Manager in Broughton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past – this will resonate with us at Topps Tiles!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your creative flair or your can-do attitude, show us what makes you unique and how you can contribute to our team.
Highlight Your Leadership Skills: As an Assistant Branch Manager, you'll be leading a team. Make sure to include any relevant experience you have in managing or coaching others. We love to see how you've inspired your team to achieve great results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Topps Tiles
✨Know Your Customer Service Basics
Since Topps Tiles prides itself on outstanding customer service, brush up on the key principles of excellent customer interaction. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your passion for service.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed and developed a team in the past. Highlight any coaching or training experiences that demonstrate your ability to inspire others.
✨Get Creative with Product Knowledge
Even though you don’t need to be a tile expert, having a basic understanding of the products can set you apart. Familiarise yourself with some popular tile styles and trends, and think about how you could use your creativity to help customers make their choices.
✨Demonstrate Your Commercial Awareness
Topps Tiles is looking for someone who is commercially switched on. Be prepared to discuss how you’ve exceeded sales targets in previous roles and share your thoughts on what makes a store successful. This shows you understand the business side of retail and are ready to contribute to profitability.