At a Glance
- Tasks: Lead a team, manage store operations, and ensure exceptional customer service.
- Company: CTD Tiles is a top retailer in the tile industry, now part of the Topps Group.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: This role offers a chance to work with high-quality products in a vibrant setting.
- Why this job: Join a dynamic team and make a real impact in a growing company.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
CTD Tiles Branch Manager
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Fired Earth and ProTiler.
We are looking for a dynamic and experienced Branch Manager to join our team.
Role Overview
This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with team leadership, management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities
- Lead, motivate, and manage your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required Qualifications
- Proven experience in a retail management role, preferably within the interior design or home improvement sector.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organisational and administrative skills.
Preferred Skills
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
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Branch Manager in Newcastle upon Tyne employer: TOPPS TILES
Topps Group is an exceptional employer, offering a vibrant work culture within our expansive Support Office in Leicester, where collaboration and innovation thrive. Employees benefit from a dynamic environment that fosters professional growth, with opportunities to engage in meaningful projects that directly impact our ambitious sales goals. Join us to be part of a dedicated team that values customer relationships and drives success together.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with CTD Tiles' product range and their unique selling points. Understanding the products inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Research the recent acquisition by Topps Group and how it might impact CTD Tiles. Being knowledgeable about the company's current position and future direction can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CTD Tiles or the Topps Group. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your leadership style and how you would manage a team in a retail environment. Think of specific examples from your past experience that showcase your ability to drive sales and enhance customer service.
We think you need these skills to ace Branch Manager in Newcastle upon Tyne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the specific responsibilities and skills required for the Branch Manager position at CTD Tiles. Tailor your application to highlight relevant experience.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous management experience in retail or a similar industry. Use specific examples that demonstrate your ability to lead a team and drive sales.
Showcase Product Knowledge:Since the role requires product knowledge, mention any experience you have with tiles or related products. This could include previous roles, training, or personal interest in the industry.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your passion for customer service and retail management. Make sure to express why you want to work specifically for CTD Tiles.
How to prepare for a job interview at TOPPS TILES
✨Showcase Your Product Knowledge
As a Branch Manager, you'll need to demonstrate a strong understanding of the tile industry and the products offered. Be prepared to discuss specific tiles, their uses, and how they can meet customer needs.
✨Emphasise Customer Service Skills
CTD Tiles prides itself on exceptional customer service. Share examples from your past experiences where you went above and beyond for customers, and how you would instil this culture in your team.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Prepare to discuss your previous management experiences, focusing on how you've motivated teams, handled conflicts, and driven sales performance.
✨Research the Company and Its Values
Familiarise yourself with CTD Tiles and its recent acquisition by the Topps Group. Understanding the company's values and how they align with your own will help you articulate why you're a great fit for the role.
