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For Companies At a Glance
- Tasks: Lead a team, manage store operations, and ensure exceptional customer service.
- Company: CTD Tiles is a top retailer in the tile industry, now part of the Topps Group.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in a growing company.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: This role offers a chance to work with high-quality products in a vibrant setting.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler.
We are looking for a dynamic and experienced Store Manager to join our team.
Role Overview: This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with team leadership, management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities:
- Lead, motivate, and manage your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required Qualifications:
- Proven experience in a retail management role, preferably within the interior design or home improvement sector.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organizational and administrative skills.
Preferred Skills:
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager.
Branch Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with CTD Tiles' product range and their unique selling points. Understanding the specifics of their tiles and how they compare to competitors will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of CTD Tiles or the Topps Group. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, particularly how you've handled customer service challenges. Highlighting specific examples will showcase your ability to lead a team effectively in a retail environment.
✨Tip Number 4
Stay updated on industry trends and innovations in the tile market. Being able to speak knowledgeably about current trends will not only impress your interviewers but also show your commitment to the role and the industry.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Branch Manager position at CTD Tiles. Tailor your application to highlight your relevant experience in retail management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in retail management, particularly any experience with product knowledge and team leadership. Use specific examples to demonstrate how you've successfully managed a store or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the tile industry and your understanding of CTD Tiles' values. Mention how your skills align with their mission and how you can contribute to their success as part of the Topps Group.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Topps Tiles
✨Showcase Your Product Knowledge
As a Branch Manager, you'll need to demonstrate a strong understanding of the tile industry and the products offered. Brush up on the latest trends, materials, and technologies in tiles to impress your interviewers.
✨Emphasise Customer Service Skills
CTD Tiles prides itself on exceptional customer service. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues in previous roles.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Highlight your experience in managing teams, motivating staff, and driving sales performance. Use specific examples to illustrate your management style and successes.
✨Research the Company and Its Values
Familiarise yourself with CTD Tiles and its recent acquisition by the Topps Group. Understanding the company's mission, values, and product range will help you align your answers with their expectations during the interview.
