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For Companies At a Glance
- Tasks: Assist customers with tile selections and manage sales transactions in a vibrant retail setting.
- Company: CTD Tiles is a leading retailer known for quality tiles and exceptional customer service.
- Benefits: Enjoy competitive pay, no evening shifts, and opportunities for training and career growth.
- Why this job: Join a dynamic team, enhance your customer service skills, and explore your passion for interior design.
- Qualifications: Previous retail experience and a keen interest in interior design trends are essential.
- Other info: Flexible application process; just a few minutes if you have your CV ready!
Job Description
Aged 21 and above: £12.21 per hour
Aged 20 and below: £10.18 per hour
What makes a job at CTD a career like no other?
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required
- Previous experience in a retail environment
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager!
Branch Assistant employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with CTD's product range and the latest interior design trends. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to handle various customer interactions confidently will set you apart as a candidate who can thrive under pressure.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you successfully collaborated with others. CTD values team players, so highlighting your contributions to group success can make a strong impression.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about training opportunities or the team culture can show that you're serious about your long-term career with CTD.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Branch Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in retail and customer service. Emphasise any knowledge of interior design trends and your ability to work under pressure, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer interactions and contributed to sales in previous roles.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is important for the Branch Assistant role.
How to prepare for a job interview at Topps Tiles
✨Show Your Product Knowledge
Familiarise yourself with CTD's range of tiles and associated products before the interview. Being able to discuss specific products and their uses will demonstrate your interest and expertise, which is crucial for a Branch Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs, as this is key for success in this position.
✨Be Ready to Discuss Interior Design Trends
Research current interior design trends and be prepared to discuss how tiles fit into renovation schemes. Showing that you have an understanding of the industry will impress the hiring manager and show your passion for the role.
✨Exude Confidence and Positivity
Since the role requires a welcoming approach when dealing with customers, practice maintaining a positive attitude and confident body language during the interview. This will help convey that you are the friendly face they need in their branch.
