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- Tasks: Assist customers with tile selections and provide exceptional service in a vibrant retail environment.
- Company: Join CTD Tiles, a leading retailer in the tile industry with a collaborative culture.
- Benefits: Competitive pay, no evening shifts, training, and promotion opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Retail experience, interest in interior design, and strong communication skills.
- Other info: Enjoy a friendly atmosphere and excellent career growth potential.
The predicted salary is between 10 - 12 £ per hour.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities:
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Deal with customers face-to-face.
- Ensure showrooms are clean and tidy.
- Ensure branch standards are maintained.
- Ensure point of sale displays are up-to-date and accurate.
- Have a welcoming and confident approach when dealing with the public.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Complete customer orders over the phone.
- Offer exceptional customer service, even when under pressure.
- Offer specific advice to customers on products and their use.
Experience and Skills required:
- Previous experience in a retail environment.
- Interest in interior design trends.
- Excellent customer service skills.
- Ability to work well under pressure and handle multiple tasks.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling transactions.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Click apply today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager!
Branch Assistant in Bilston employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Bilston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CTD Tiles and the Topps Group. Understanding their products and values will help you connect with the team and show that you're genuinely interested in being part of their vibrant retail environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can demonstrate your excellent customer service skills. Role-playing with a friend can help you feel more confident when dealing with customers face-to-face.
✨Tip Number 3
Show off your passion for interior design! Brush up on current trends and be ready to discuss how tiles fit into renovation schemes. This will not only impress the hiring manager but also show that you’re keen to contribute to the branch's success.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we promise to get back to you ASAP. Having your CV ready to go will make the process even smoother, so don’t hesitate – click apply today and let’s get the conversation started!
We think you need these skills to ace Branch Assistant in Bilston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Assistant role. Highlight any retail experience and your interest in interior design trends to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for CTD. Don’t forget to mention your customer service skills and how you handle pressure.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We love straightforward communication, so make sure we can easily see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and we’ll get back to you ASAP to chat about your application. Let’s get the ball rolling!
How to prepare for a job interview at Topps Tiles
✨Know Your Products
Familiarise yourself with CTD's range of tiles and associated products. Being able to discuss features, benefits, and current interior design trends will show your passion and expertise, making you a standout candidate.
✨Show Off Your People Skills
Prepare to demonstrate your excellent customer service skills during the interview. Think of examples where you've successfully dealt with customers, especially in high-pressure situations, as this role heavily relies on face-to-face interactions.
✨Dress the Part
Since you'll be representing the CTD brand, make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the retail environment and shows that you take the opportunity seriously.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or product training. This not only shows your interest in the role but also helps you gauge if CTD is the right fit for you.