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For Companies At a Glance
- Tasks: Lead and inspire a small team while delivering top-notch customer service.
- Company: Join Topps Tiles, a fast-moving company focused on exceptional value and service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an ambitious team that values your input and fosters a culture of excellence.
- Qualifications: Retail experience and a passion for customer service are key to success in this role.
- Other info: No prior knowledge of tiles is required; just bring your enthusiasm and leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
Great choice, outstanding value, market leading customer service. That\’s Topps Tiles. But there\’s more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We\’d love you to help us make those plans happen. What we\’re looking for First things first: you don\’t need to know about tiles to work in a Topps Tile store. And you don\’t need to be someone who spends all their spare time DIYing. If retail\’s your speciality and you share our passion for exceptional customer service, you\’ll make a great Deputy Store Manager. Working alongside the Store Manager, you\’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It\’s something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you\’ll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it\’s not just people who\’ll improve with you around; you\’ll constantly be…
Deputy Manager employer: TOPPS TILES Careers
Contact Detail:
TOPPS TILES Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarize yourself with the retail environment and customer service best practices. Since you’ll be managing a team and driving sales, understanding the latest trends in retail can help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or developed a team in the past. Highlighting your ability to inspire and coach others will resonate well with us.
✨Tip Number 3
Research Topps Tiles and its values. Understanding our commitment to exceptional customer service and how we operate will allow you to align your answers with our company culture during discussions.
✨Tip Number 4
Prepare to discuss how you would handle specific retail scenarios, such as improving store presentation or resolving customer complaints. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Deputy Manager at Topps Tiles. Highlight your experience in retail management and customer service in your application.
Showcase Your Leadership Skills: Emphasize your ability to inspire and manage a team. Provide examples of how you've successfully coached or trained team members in previous roles.
Highlight Customer Service Experience: Since exceptional customer service is key for this role, include specific instances where you went above and beyond to ensure customer satisfaction.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and ambitions of Topps Tiles. Use keywords from the job description to demonstrate your fit for the position.
How to prepare for a job interview at TOPPS TILES Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to satisfy a customer, as this aligns perfectly with the values of Topps Tiles.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be inspiring and managing a team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and developed team members in previous roles.
✨Understand Retail Dynamics
Even if you don't have tile-specific knowledge, familiarize yourself with retail trends and sales strategies. Be ready to discuss how you can drive sales and profitability in a retail environment, showcasing your understanding of the business.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Practice responding to situations where you had to handle difficult customers or improve team performance, demonstrating your ability to think on your feet.
