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For Companies At a Glance
- Tasks: Lead a dynamic store team, drive sales, and deliver exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey in retail, inspiring customers and developing your team.
- Qualifications: Retail experience, team leadership skills, and a passion for customer satisfaction.
- Other info: Flexible hours with no evening work; great opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About the Role
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for
First things first: you don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. You’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading-edge technology which really allows our customers’ projects to come to life. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer’s enjoy shopping in and colleagues love working in – that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. You know the ingredients that make for magical customer experiences – and you’re able to get the best out of team members to make it happen. You’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You’ll need the flexibility to cover store opening hours including weekends, but there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value.
Deputy Manager in Witney employer: Topps Group
Contact Detail:
Topps Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Witney
✨Tip Number 1
Get to know the company inside out before your interview. Research Topps Tiles, their products, and their customer service ethos. This will help you show genuine interest and align your answers with their values.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or developed a team. Be ready to share these experiences during your interview to demonstrate your capability as a Deputy Manager.
✨Tip Number 3
Show off your creativity! Since the role involves inspiring customers with style choices, think of ways you can bring your creative flair into the conversation. Maybe share a project you’ve worked on or a design idea you love.
✨Tip Number 4
Don’t forget to highlight your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This is key for a role focused on delivering outstanding service.
We think you need these skills to ace Deputy Manager in Witney
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for exceptional customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles. We love to hear about those magical moments!
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed team members in the past. We want to know how you can help us create a fantastic store environment!
Be Creative and Innovative: We’re looking for someone who can bring fresh ideas to the table. In your application, mention any creative projects or initiatives you've led that improved customer experiences or sales. Show us how you can help our store stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join the Topps Tiles family!
How to prepare for a job interview at Topps Group
✨Know Your Retail Stuff
Even if you don't need to know about tiles, brush up on your retail knowledge. Be ready to discuss your previous experiences in managing teams and driving sales. Highlight specific examples where you've exceeded targets or improved customer service.
✨Show Your Passion for Customer Service
Topps Tiles values exceptional customer service, so be prepared to share stories that showcase your commitment to creating magical customer experiences. Think of times when you went above and beyond for a customer or helped a team member do the same.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be leading a team. Talk about your leadership style and how you inspire and develop others. Share examples of how you've coached team members or improved team performance in past roles.
✨Get Creative with Ideas
Since creativity is key in this role, think of innovative ways you've enhanced customer experiences or store presentations in the past. Be ready to discuss how you can use technology and design to inspire customers and improve sales.
