At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and inspire creativity in-store.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and value.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and career development opportunities.
- Other info: Flexible hours with no evening work and a supportive environment for career growth.
- Why this job: Be part of an ambitious team making a real impact in retail and customer experience.
- Qualifications: Retail experience with strong leadership skills and a passion for customer service.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value.
What we’re looking for
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects.
As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We’re looking for ambition and for Store Managers who want their store, and their team, to be the best.
Who you are
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. You’re a passionate can-do, will-do role model and a natural from-the-front leader who will drive performance through clear leadership, coaching and people management.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family.
Store Manager employer: Topps Group
Topps Tiles is an exceptional employer, offering a vibrant work culture in Leicester where collaboration and hard work are celebrated. With a strong focus on employee growth, you will benefit from a generous bonus structure, flexible working arrangements, and extensive training opportunities, all while being part of a diverse and inclusive team committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their products, and their customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Topps Tiles. Plus, a referral can give you a leg up!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and retail shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Highlight Your Experience:Make sure to detail your previous experience in retail management, especially any achievements related to sales and customer service. We love seeing how you've led teams and driven results, so don’t hold back!
Be Creative:Since we value creativity, feel free to showcase any relevant skills or interests in interior design or visual merchandising. This can really set you apart and show us how you can help customers bring their projects to life.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to join the Topps Tiles family!
How to prepare for a job interview at Topps Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with Topps Tiles' product range. Understanding the quality and variety of tiles they offer will help you demonstrate your passion for the role and your ability to inspire customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and people management skills, as well as how you've motivated your team to exceed sales targets through exceptional customer service.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you've gone above and beyond for customers, as this aligns perfectly with Topps Tiles' philosophy of sales through service.
✨Demonstrate Your Creativity
Since an interest in creativity or interior design is beneficial for this role, think of ways to express your creative side during the interview. You could discuss how you've helped customers visualise their projects or share ideas on how to enhance the shopping experience in-store.
