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- Tasks: Lead a vibrant team to achieve sales targets and deliver exceptional customer service.
- Company: Join CTD Tiles, a top retailer in the tile industry with a strong reputation.
- Benefits: Enjoy a competitive salary, no evening shifts, and great career development opportunities.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a difference.
- Qualifications: Experience in management, strong leadership skills, and a passion for customer service.
- Other info: Perfect for outgoing individuals who thrive in fast-paced retail settings.
The predicted salary is between 28800 - 43200 £ per year.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler. We are looking for a dynamic and experienced Assistant Branch Manager to join our team.
Role Overview: This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities:
- Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required Qualifications:
- Proven experience in a supervisory or management role.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organisational and administrative skills.
Preferred Skills:
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager.
Assistant Manager in Stoke-on-Trent employer: Topps Group
Contact Detail:
Topps Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research CTD Tiles, their products, and their customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about motivating a team and providing excellent customer service, think of examples from your past experiences where you've successfully led a team or resolved customer issues. We want to hear those stories!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional yet approachable. You want to reflect the vibrant retail environment of CTD Tiles while also showing that you mean business.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Manager role. Highlight your leadership abilities, customer service experience, and any knowledge of interior design trends to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for retail and how you can motivate a team.
Be Clear and Concise: When filling out your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. Plus, it shows you’re keen to join us at CTD Tiles!
How to prepare for a job interview at Topps Group
✨Know Your Products
Before the interview, make sure you brush up on CTD Tiles' product range and any current interior design trends. Being able to discuss specific tiles or design ideas will show your passion and expertise, which is crucial for an Assistant Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to hit sales targets or improved customer service. This will demonstrate your capability to manage and inspire others effectively.
✨Practice Customer Interaction Scenarios
Since excellent customer service is key, rehearse how you would handle various customer scenarios. Whether it's dealing with a complaint or advising on tile choices, showing that you can communicate well and resolve issues will be a big plus.
✨Be Ready to Discuss Stock Management
Familiarise yourself with stock management processes and retail operations. Be prepared to discuss your experience in these areas, as they are essential for the role. Showing that you understand the importance of efficient stock management will set you apart.