At a Glance
- Tasks: Help customers find their perfect tiles and create stunning spaces.
- Company: Topps Tiles, the UK's leading tile retailer with a supportive community.
- Benefits: Competitive pay, sales commission, no late nights, and generous staff discounts.
- Other info: Enjoy ongoing training and career progression in a vibrant retail environment.
- Why this job: Join a fun team, develop sales skills, and make customers' visions come to life.
- Qualifications: No experience needed, just bring your friendly energy and willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
This is a fixed-term contract expected to last until 30.9.2027, 17 hours per week including some weekend working.
Aged 21 and above: £12.71 per hour plus personal sales commission. Aged 20 and below: £10.85 per hour plus personal sales commission.
Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.
Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality.
You won’t just serve at a till. You’ll become a specialist, developing real sales skills by using a consultative approach — asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back. And unlike many retail roles, you won’t work late evenings — plus you’ll enjoy three days off at Christmas. Oh, and did we mention? You’ll earn commission on every sale you help make happen.
What you’ll be doing:
- Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
- Asking the right questions to understand customer needs so you can confidently recommend the best products.
- Using your creativity to inspire customers with colour, style, layout and design ideas.
- Driving sales through expert product knowledge.
- Confidently closing sales and maximising every opportunity.
No experience? No problem.
You don’t need to know anything about tiles — or even retail. If you’re outgoing, friendly, energetic and don’t mind lifting heavy boxes, we’ll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.
What’s in it for you?
- Competitive basic salary.
- Sales commission.
- No evening work.
- Christmas Eve and Boxing Day off.
- Ongoing training, development and progression opportunities.
- Generous Staff Discount.
- Access to our Benefits platform with a wide range of discounts from 100s of retailers.
You’ll love working for Topps — and we can’t wait to hear from you.
Due to health and safety requirements and the nature of our in‑store work, we would encourage applications from individuals aged 18 or over.
Sales Assistant in Peterborough employer: Topps Group
Topps Tiles is an exceptional employer, offering a vibrant work culture in Leicester where collaboration and hard work are celebrated. With a strong focus on employee growth, you will benefit from a generous bonus structure, flexible working arrangements, and extensive training opportunities, all while being part of a diverse and inclusive team committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Peterborough
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Sales Assistant in Peterborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Topps Group:Don’t forget to personalise your application for Topps Group! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Topps Group
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Topps Group offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Topps Group and contribute positively during your temporary stint.
