At a Glance
- Tasks: Build relationships with customers and help them choose the perfect tiles.
- Company: Topps Tiles, the UK's leading tile retailer with a focus on quality and service.
- Benefits: Earn competitive pay, commission, and enjoy time off during holidays.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Join a fun team and unleash your creativity while helping customers transform their spaces.
- Qualifications: Friendly attitude, great communication skills, and able to lift heavy boxes.
The predicted salary is between 12.71 - 12.71 £ per hour.
About The Role
30 hours per week, including some weekend working.
Aged 21 and above: £12.71 per hour plus personal sales commission.
Aged 20 and below: £10.85 per hour plus personal sales commission.
Topps Tiles is the UK's number one tile retailer, renowned for an extensive range of high‑quality tiles and exceptional customer service.
We operate over 300 stores nationwide with more than 1,600 experts providing world‑class customer support.
Responsibilities
- Build long‑standing relationships with regular trade customers.
- Use creativity to inspire customers, helping them choose the right design and style choices.
- Gain product knowledge and provide valuable advice to trade and retail customers about the best products.
- Help customers visualise their projects and support them in selecting tile solutions.
- Work at the sales floor, including assisting with the till and supporting store revenue.
Requirements
- Outgoing, friendly and positive attitude.
- Comfortable lifting heavy boxes of tiles.
- Excellent customer service and communication skills.
- Age 18 or over (for health and safety reasons).
Benefits
No evening, Christmas Eve or Boxing Day working. Get 3 Days off over Christmas, plus commission on each sale, training, development and promotion opportunities.
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Sales Assistant in Norwich employer: Topps Group
Topps Tiles is an exceptional employer, offering a vibrant work culture in Leicester where collaboration and hard work are celebrated. With a strong focus on employee growth, you will benefit from a generous bonus structure, flexible working arrangements, and extensive training opportunities, all while being part of a diverse and inclusive team committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Norwich
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Topps Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Topps Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Topps Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Topps Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Topps Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Topps Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Topps Group!
