At a Glance
- Tasks: Support clients, build relationships, and deliver exceptional service to drive business growth.
- Company: Join Topps Group, a dynamic market leader in retail with a collaborative culture.
- Benefits: Enjoy a bonus scheme, generous discounts, flexible working, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a team that values hard work and rewards success while making a real impact.
- Qualifications: Experience in account management, strong communication skills, and a customer-focused mindset.
The predicted salary is between 34200 - 41800 £ per year.
About The Role
There’s plenty about Topps Group that might surprise you.
Like the scale of our Support Office in Leicester.
We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof.
Tight-knit teams of talented people working together and working hard to get things done and drive results.
But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business?
After delivering our 20% market share goal of \u201Cone in five\u201D, we have launched our new goal – Mission 365 – targeting £365 million of sales.
We're looking for a customer-focused Client Support Specialist to join our Commercial team, supporting our CTD and Parkside customers.
In this role, you'll play a key part in building and strengthening relationships with our clients, ensuring they receive exceptional service while helping to identify opportunities to grow and develop our business.
Combining strategic thinking with hands‑on account management, you'll act as a trusted partner to customers, understanding their needs, resolving challenges, and delivering solutions that add real value.
Working closely with internal teams, you'll help drive customer satisfaction, loyalty, and sales growth through outstanding service and support.
You will
- Be the primary point of contact for clients, building strong relationships based on outstanding service
- Deliver first‑class support to our Account Managers, helping to manage client relationships and coordinate projects from enquiry through to completion.
- Identify opportunities to grow existing customer accounts and maximise business potential.
- Follow up sample requests and leads, working closely with Account Managers to convert opportunities into sales.
- Monitor sales performance alongside Account Managers and contribute to plans that achieve and exceed targets.
- Re‑engage lapsed customers and proactively contact prospective clients to generate new business opportunities.
- Respond promptly to customer enquiries, resolving issues quickly and escalating where necessary to ensure a positive customer experience.
- Maintain accurate customer, project, and lead information within the CRM system.
- Support Sales Managers with project specifications and customer requirements.
- Keep clients informed with regular updates on current and upcoming orders.
- Conduct regular check‑ins with key customers to identify new project and order opportunities.
- Deliver excellent after‑sales support, ensuring long‑term customer satisfaction and loyalty.
We're looking for a highly organised and proactive individual with proven experience in account management and sales, a strong understanding of sales principles and customer service best practices, and a track record of achieving targets.
You'll be an exceptional communicator with excellent written and verbal communication skills, able to build strong relationships with customers and colleagues alike.
The successful candidate will thrive in a fast‑paced environment, work effectively both independently and as part of a team, and demonstrate strong problem‑solving abilities with a customer‑focused mindset.
A willingness to learn, a positive attitude, and a commitment to delivering high‑quality service while contributing to a supportive and collaborative team culture are essential.
In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary).
Then there’s a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.
Plus, flexible working, free on-site parking, generous discounts on products and services and more.
A lot more.
We’re committed to promoting talent from within too, which means you’ll be well‑supported to build a rewarding career with an individual development plan and lots of training on offer.
Diversity, Equity and Inclusion
At Topps Group we believe that diversity isn’t just a box to tick.
We are committed to creating an authentic ‘One Topps’ culture, where our colleagues feel included and supported regardless of who they are or where they are from
We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio‑economic backgrounds.
If you need any adjustments during the recruitment process, just let us know—we’re here to support you.
Join us in shaping a culture where inclusion is more than a policy—it’s a daily practice.
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Client Support Specialist in Leicester employer: Topps Group
Topps Tiles is an exceptional employer, offering a vibrant work culture in Leicester where collaboration and hard work are celebrated. With a strong focus on employee growth, you will benefit from a generous bonus structure, flexible working arrangements, and extensive training opportunities, all while being part of a diverse and inclusive team committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Topps Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Topps Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Specialist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Topps Group:Your cover letter is your chance to shine! Tell us why you want to work at Topps Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Topps Group!
How to prepare for a job interview at Topps Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
