Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Topps Tiles, the UK's leading tile specialist with a focus on quality and customer satisfaction.
- Benefits: Uncapped commission, generous discounts, career development, and no evening or holiday work.
- Other info: Exciting career growth opportunities in a supportive and rewarding culture.
- Why this job: Join a fast-moving company where your creativity and leadership can shine and make a real impact.
- Qualifications: Retail experience, team leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About The Role
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
What we're looking for
First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Guildford employer: Topps Group
Contact Detail:
Topps Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Topps Tiles' website and social media. Understand their values, products, and recent news. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail and customer service. Think about your past experiences and how they align with what Topps Tiles is looking for. We want to hear about your successes and how you've inspired your team!
✨Tip Number 3
Show off your creativity! Since the role involves inspiring customers with style choices, bring examples of how you've used creativity in previous roles. Whether it's a project you led or a unique solution you implemented, let your imagination shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Deputy Manager in Guildford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for exceptional customer service. We want to see how you've gone above and beyond in previous roles to create magical experiences for customers.
Demonstrate Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so it's crucial to showcase your leadership experience. Share specific examples of how you've inspired and developed team members in your past roles.
Be Creative and Innovative: We love fresh ideas! If you have any creative approaches to improving customer experiences or store performance, don’t hesitate to include them in your application. Show us how you can bring a unique flair to our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Topps Group
✨Know Your Customer Service Basics
Since exceptional customer service is at the heart of this role, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your passion for creating magical customer experiences.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've successfully managed teams in the past, focusing on coaching and developing team members. Highlight any instances where your leadership directly contributed to exceeding sales or profit targets.
✨Get Creative with Interior Design
Topps Tiles values creativity, so if you have an interest in interior design, make sure to mention it! Think of ways you can inspire customers with their style choices and be prepared to discuss how you would use technology to enhance their shopping experience. This will show that you're not just about sales, but also about creating a unique customer journey.
✨Be Ready to Roll Up Your Sleeves
This role involves hands-on work, so be prepared to discuss your willingness to get involved in all aspects of store operations. Whether it's lifting tiles or helping with deliveries, showing that you're a team player who leads by example will resonate well with the interviewers. Share examples of when you've taken initiative in previous roles.