At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and drive sales.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive career development plan.
- Why this job: Be part of an exciting journey in a fast-moving business with real growth opportunities.
- Qualifications: Retail experience with a track record in customer service and team leadership.
- Other info: Flexible hours with no evening work or Christmas shifts, perfect for students.
The predicted salary is between 28800 - 42000 £ per year.
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About The Role
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there’s a recipe for success, that’s ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you.
What we’re looking for
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and bring them to life with the technology available in store.
As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and constantly look for ways to improve - as an individual, as a team, as a store. We’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. You’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. While you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Store Manager in Glasgow employer: Topps Group
Contact Detail:
Topps Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their products, and their customer service ethos. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Store Manager at Topps Tiles.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in leading teams, managing P&L, and delivering outstanding customer service. We love seeing how your skills align with what we’re looking for!
Be Creative: Since creativity is key in this role, don’t hesitate to showcase any relevant projects or ideas you’ve implemented in previous positions. We appreciate innovative thinkers who can help our customers visualise their projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Topps Tiles family!
How to prepare for a job interview at Topps Group
✨Know Your Products
Familiarise yourself with the range of tiles and products Topps Tiles offers. Being able to discuss specific items, their features, and how they can benefit customers will show your passion for the role and your commitment to outstanding customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating staff, training new employees, and achieving sales targets through great service. This will demonstrate that you have the right mindset to inspire your team at Topps Tiles.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share stories where you went above and beyond for customers, as this aligns perfectly with Topps Tiles' philosophy of sales through service. Show them you understand that happy customers lead to increased sales.
✨Demonstrate Your Creativity
Since an interest in creativity or interior design is beneficial for this role, think of ways to express your creative side during the interview. Whether it's discussing past projects or how you would help customers visualise their ideas, let your passion shine through!