Lead Management Manager in Coventry

We're looking for a Group Lead Management Manager to play a pivotal role in our organisation's success. As the first point of contact for incoming enquiries, you’ll take ownership of nurturing leads with speed, precision, and a customer‑first mindset—ensuring every potential client receives a timely, tailored experience. In this highly visible role, you’ll be at the heart of our growth strategy—qualifying opportunities, coordinating seamless communication, and connecting prospects with the right people across our wider sales team. You’ll collaborate closely with stakeholders across the group, acting as the vital link between innovative marketing activity and operational delivery.

Responsibilities

• Manage all group lead streams (internal B2B CRM system, external lead‑gen platforms, physical estate & B2B web‑based enquiries).
• Maintain accurate records and data across all platforms.
• Identify new B2B business opportunities using all platforms.
• Qualify inbound leads and assign them to appropriate sales channels.
• Review lapsed leads and identify opportunities for new B2B business.
• Manage and drive inbound queries and turn them into sales leads.
• Monitor, track and respond to lead activity.
• Generate regular reports on lead activity, conversion rates, and pipeline health.
• Be the key link with internal and external teams to drive our group business forward.
• Optimise lead conversation by analysing sales trends.
• Monitor performance metrics, track service levels, and implement improvements.
• Use email and B2B CRM platform to manage campaigns and communications.
• Collaborate with marketing to refine targeting, messaging, and lead‑gen campaigns.
• Identify patterns and suggest process improvements to increase lead conversion.
• Manage follow‑up communications to keep leads warm and engaged.
• Use external lead platforms to identify and track upcoming developments, update the sales force, and share converted leads with strategic partners.

Qualifications

• Solid understanding of sales principles and customer‑service best practices, with a genuine focus on delivering value to clients.
• Proven experience in sales, account management, and lead coordination, with a track record of achieving and exceeding targets.
• Hands‑on experience using CRM systems and business tools (such as Spark, MS Office, or Nav), and confidence in managing data and processes.
• Excellent organisational and time‑management skills, with the ability to prioritise effectively in a fast‑paced environment.
• Ability to thrive in a fast‑paced environment, perform under pressure, and work independently as well as in a collaborative team.
• Proactive, solutions‑focused mindset, confident in making decisions and taking ownership of work.
• Strong problem‑solving skills, quick to identify challenges and implement practical, effective solutions.
• Exceptional attention to detail, genuine customer‑first approach, and clear, professional communication at all levels, both written and verbal.
• Experience in a lead or supervisory office‑based role, comfortable guiding processes and influencing outcomes.
• Growth mindset, embracing new challenges, continuously developing skills, and striving to deliver excellence.

Benefits

• Company bonus up to 25 % of base salary.
• Generous staff discount, pension and life assurance.
• Holiday allowance that increases with length of service.
• Flexible working and free on‑site parking.
• Generous discounts on products and services.

Diversity, Equity and Inclusion

We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio‑economic backgrounds. If you need any adjustments during the recruitment process, just let us know—we're here to support you.