Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspire and manage a store team while delivering exceptional customer service.
- Company: Join Topps Tiles, the UK's leading tile specialist with a vibrant culture.
- Benefits: Enjoy uncapped commission, generous discounts, and career development opportunities.
- Why this job: Be part of an ambitious team making a real impact in retail.
- Qualifications: Retail experience and leadership skills are essential.
- Other info: Flexible hours with no evening work or Christmas shifts.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
What we’re looking for
You don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or simply sharing what you know and your experiences. You’ll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which allows our customers’ projects to come to life. Lifting tiles is part of the job as is putting away deliveries!
Who you are
A store customer’s enjoy shopping in and colleagues love working in - that’s what you do brilliantly. You’ve worked in retail, you’ve led teams and you can show us where you’ve exceeded sales and profit targets. You know the ingredients that make for magical customer experiences - and you’re able to get the best out of team members to make it happen. You’re can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You’re commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. There’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You’ll need the flexibility to cover store opening hours including weekends, but there’s no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Assistant Director Student Success employer: Topps Group
Contact Detail:
Topps Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director Student Success
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show us you're not just another candidate but someone who genuinely cares about being part of our team.
✨Tip Number 2
Practice your people skills! As an Assistant Director of Student Success, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach to delivering outstanding customer service.
✨Tip Number 3
Show off your creativity! Bring examples of how you've inspired teams or improved customer experiences in previous roles. Whether it's through innovative training methods or unique sales strategies, we want to see how you can bring fresh ideas to Topps Tiles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you on our radar as we make our decisions. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Director Student Success
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create magical experiences for customers in your previous roles.
Highlight Your Leadership Skills: As an Assistant Director of Student Success, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and developed team members, and any successes you've had in driving sales and profitability.
Be Creative and Innovative: We love fresh ideas! If you have any creative approaches to improving customer experiences or store operations, mention them in your application. Show us how you can think outside the box and bring new energy to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Topps Tiles family!
How to prepare for a job interview at Topps Group
✨Know Your Customer Service Stuff
Make sure you can talk about your previous experiences in delivering exceptional customer service. Think of specific examples where you went above and beyond to help a customer or improve their experience. This will show that you understand the importance of customer satisfaction, which is key for the role.
✨Show Off Your Leadership Skills
Prepare to discuss how you've successfully led teams in the past. Highlight instances where you inspired or coached team members to achieve sales targets or improve their skills. This will demonstrate your ability to manage and develop a small store team effectively.
✨Get Creative with Interior Design
Since the role involves inspiring customers with style choices, brush up on some current interior design trends. Be ready to share your thoughts on how you would use technology to enhance the customer experience. This shows your passion for the industry and your creative side.
✨Be Ready to Roll Up Your Sleeves
The job involves hands-on tasks like lifting tiles and managing deliveries. Be prepared to discuss your willingness to get involved in all aspects of store operations. This will reflect your can-do attitude and commitment to leading by example, which is crucial for a Deputy Manager.