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- Tasks: Build strong relationships with key clients and drive business growth in the surfacing sector.
- Company: Join Toppesfield, the UK's largest independent surfacing contractor with a people-first culture.
- Benefits: Competitive salary, performance incentives, company car, and generous leave policies.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: Strong communication, project management skills, and customer focus are essential.
- Other info: Collaborative culture with continuous learning and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Toppesfield
Founded in 2004, Toppesfield is the UK’s largest independent surfacing contractor, delivering projects nationwide across a wide range of sectors. The company’s success is built on its team and a shared commitment to excellence.
Throughout its journey, Toppesfield has generated over 300 employment opportunities, established seven offices nationwide, and achieved an estimated turnover of £140 million, all while maintaining unwavering quality and sustainable growth.
Join a company that values its people, promotes collaboration, and sets the industry standard.
Role Description
We are seeking a dynamic and results-driven Key Account Manager to drive organic business growth, strengthen relationships with existing key clients in the asphalt surfacing sector, and bring new clients and opportunities to the company. The role is critical to identifying new business opportunities, managing existing accounts, and ensuring customer satisfaction through strategic planning and exceptional service delivery.
Role Responsibilities
- Develop and maintain strong, long-term relationships with key clients, focusing on understanding their organisational structure and key personnel.
- Act as the primary point of contact for assigned key accounts, ensuring their satisfaction and addressing any needs or concerns.
- Collaborate with internal teams to deliver the best possible services and solutions tailored to each client’s requirements.
- Develop tailored strategies for each key account to identify growth opportunities and drive organic growth.
- Prepare and submit all required documentation for tenders and bids, including quality submissions, certifications, and insurance details, while maintaining records of shared materials for future reference.
- Provide a weekly pipeline forecast to the Regional Sales Manager, outlining current opportunities and potential sales revenue.
- Maintain detailed records of client representatives in the CRM, including contact information such as phone numbers, email addresses, and LinkedIn profiles.
- Support clients throughout their bid process, identifying opportunities to secure contracts through strategic relationship-building.
- Stay updated on industry trends, market conditions, and competitor activities to ensure a competitive edge and position the company effectively.
- Work closely with internal teams such as sales, operations, marketing, and customer support to ensure a seamless experience for the client.
- Coordinate with internal departments to ensure that client expectations and deadlines are met and that the service is delivered as promised.
- Follow up on returned quotes with clients to confirm satisfaction with the content and obtain feedback on our proposal.
- Attend client meetings, actively participating in discussions and fostering strong partnerships.
Key Skills
- Excellent written and verbal communication skills.
- Strong project management and organisational skills.
- Ability to work collaboratively across teams and manage multiple priorities.
- Strong communication skill.
- Customer focus.
- Problem-solving skills.
- Sales and bid management understanding.
What we offer
- A competitive salary plus performance-based incentives.
- Real career growth opportunities within a leading company in the UK construction industry.
- A collaborative and dynamic work environment.
- A company car (Hybrid or Electric).
Why else join Toppesfield
- Generous leave: 25 days annual leave plus bank holidays and a leave buy-and-sell scheme.
- People-first initiatives: Cycle to Work scheme, birthday bonus, discount portal, company social events, saving scheme, and life assurance.
- Family-focused: Enhanced maternity, paternity and adoption leave.
- Employee assistance programme: Access to support services for personal and professional well-being.
- Employee referral scheme: Earn rewards for referring new ToppTeam members.
- Employee volunteering programme: Opportunities to give back to the communities we work in.
- Learning and development: Continuous growth opportunities and training.
- Supportive culture: A collaborative working environment with opportunities for future progression.
Apply
Join us in paving the way for excellence. If you’re motivated and ready to make a meaningful impact, we invite you to apply and become a valued member of our team at Toppesfield.
To find out more about our company, please visit our website www.toppesfield.com.
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Key Account Manager employer: Toppesfield
Contact Detail:
Toppesfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research the company inside out. Understand Toppesfield’s values, projects, and culture. This knowledge will help you tailor your conversations and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to key account management. We want you to showcase your problem-solving skills and customer focus, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and driving business growth, as these are key aspects of the job.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are crucial, use clear and concise language in your application. Don’t forget to demonstrate how you've effectively communicated with clients in the past!
Highlight Relevant Experience: Focus on your previous roles that involved project management and customer satisfaction. Share specific examples of how you’ve successfully managed accounts or led projects to show us what you can bring to Toppesfield.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Toppesfield!
How to prepare for a job interview at Toppesfield
✨Know Your Clients
Before the interview, research Toppesfield's key clients and their projects. Understanding their needs and how Toppesfield meets them will show your commitment and help you discuss tailored strategies during the interview.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've successfully managed client relationships in the past. Be ready to demonstrate your ability to convey complex information clearly and effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations with clients. Think through potential challenges you might face in the role and prepare your responses, focusing on problem-solving and customer satisfaction.
✨Highlight Your Team Collaboration Experience
Toppesfield values collaboration across teams. Share examples of how you've worked with different departments to achieve client goals. This will illustrate your ability to foster teamwork and deliver exceptional service.