At a Glance
- Tasks: Support the Customer Service team and manage administrative tasks for client accounts.
- Company: Join Trident, a company that values its people and fosters growth.
- Benefits: Enjoy competitive salary, hybrid working, early finishes on Fridays, and generous holiday allowance.
- Other info: Great opportunities for career progression and becoming a permanent team member.
- Why this job: Gain valuable experience while developing skills in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office and Adobe.
The predicted salary is between 18000 - 25000 £ per year.
Works alongside the CSR’s, providing internal support to assigned client accounts, completing the Business Administrator Level 3 Apprenticeship, and supporting various functions while interacting with customers.
Responsibilities
- Support the Customer Service team with any/all administrative tasks for the designated customer account to ensure Trident meets customer deadlines.
- Follow Trident generic and customer specific standard working practices (SWP).
- Consider and facilitate the most appropriate communication channels, face to face, email etc.
- Attend and participate in team meetings.
- Able to build positive, functional working relationships with all internal stakeholders.
- Support the development of apprentice team members in accordance with client account requirements and applicable SWP.
- Identify and constructively raise issues/challenges with the relevant team members, promoting best practice.
- Recognise process inefficiencies of assigned administrative tasks and suggest recommended improvements to the Client Service Manager.
Qualifications
- Excellent verbal and written communication skills, interpersonal skills and positive attitude.
- Proficiency with Adobe, Microsoft Office365, Power Point, Excel.
- Ability to manage performance via continuous feedback.
- Ability to plan, prioritise and organise workload.
- Problem solving skills.
- Decision making skills.
- Ability to adapt to change in a dynamic working environment.
- Willingness to learn and develop a wide-range of skills.
Benefits
We offer great development and progression opportunities around the Globe, a competitive salary, a benefits package plus hybrid working, an early finish on a Friday and a generous holiday allowance. You will get to work for a company that is proud of who we are, what we do and how we treat our people – and become part of our Trident DNA. We want to develop and train you to stay with us as a permanent member of our team once you complete your apprenticeship.
CSR - Apprentice in Kingswood employer: TOPPAN Trident UK Limited
Trident is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive Business Administrator Level 3 Apprenticeship alongside a supportive work culture. With competitive salaries, a generous benefits package, and opportunities for hybrid working, you will thrive in an environment that values collaboration and innovation while enjoying an early finish on Fridays and ample holiday allowance. Join us to become part of a team that is dedicated to nurturing talent and fostering meaningful relationships within a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land CSR - Apprentice in Kingswood
✨Tip Number 1
Network like a pro! Reach out to current employees at Trident on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your skills! Bring examples of your work or projects that highlight your proficiency in Microsoft Office and problem-solving abilities. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace CSR - Apprentice in Kingswood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the CSR Apprentice role. We want to see how you can support our Customer Service team and contribute to our goals!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Problem-Solving Abilities:We love a good problem solver! Share examples of how you've tackled challenges in the past, especially in a team setting. This will show us that you can identify issues and suggest improvements, just like we need you to do.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at TOPPAN Trident UK Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the CSR Apprentice role thoroughly. Familiarise yourself with the responsibilities listed in the job description, especially around supporting the Customer Service team and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past experiences, whether through emails or face-to-face interactions. This will demonstrate your ability to build positive relationships with stakeholders.
✨Be Ready to Problem Solve
Think of a few scenarios where you faced challenges and had to come up with solutions. The interviewers will likely be interested in your problem-solving skills, so having specific examples ready will showcase your ability to adapt and improve processes, which is crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for development, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company culture aligns with your values.
