Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance high-profile IT systems while mentoring fellow IT personnel.
- Company: Join TOPPAN Security, a global leader in identity and payment technologies.
- Benefits: Competitive salary, international travel opportunities, and a fun, collaborative work culture.
- Other info: Dynamic role with excellent career growth and international exposure.
- Why this job: Make a real impact in a fast-paced environment with cutting-edge technology.
- Qualifications: 3+ years in Windows enterprise support; IT degree or equivalent experience required.
The predicted salary is between 45000 - 55000 £ per year.
ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies. We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions. Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do. Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
Join our global team and take the lead in supporting and enhancing high-profile IT systems. This is a hands-on technical role focused on system stability and performance, security, continuous improvement and mentoring fellow support IT personnel.
Main missions:
- Provide 2nd & 3rd line support for IT systems and applications.
- Maintain deep knowledge of the full IT environment and provide expert guidance on all components of the end-to-end service.
- Lead root cause analysis and implement long-term solutions.
- Maintain and improve Windows Server environments (physical/virtual), AD, backups, patching, and PKI.
- Ensure adherence to compliance standards for audits (e.g. ICAO, EIDAS, and ISO27001) while promoting and implementing industry best practices.
- Ensure all system changes are properly planned, tested, documented, approved, and reviewed to maintain reliability, with clear back-out plans in place.
- Automate tasks and improve system efficiency through scripting.
- Support disaster recovery and failover testing.
- Collaborate with internal teams and 3rd-party suppliers.
- Create and maintain technical documentation and knowledge bases.
- Mentor junior team members and promote best practices.
ABOUT YOU
Qualifications, Skills and Experience:
- Higher level education in IT or a related degree. Or in the absence of a relevant degree an additional 5 years’ experience in addition to the years of proven experience listed below.
- 3+ years in Windows enterprise support and operations.
- Experience with:
- Change management processes
- Microsoft SQL (backups, tuning, support)
- External customer and supplier support
- Network devices (VLANs, routing) – desirable
- Hyper-V and data center operations – desirable
- PKI systems (Microsoft CAs) – desirable
- Windows Domain Admin – Hands-on experience with setup and configuration of physical/virtual machines, Windows Server 2016+ (AD, DNS, GPO, Hyper-V, Failover Clustering), and WSUS patch management.
- Application Lifecycle – Oversee application updates and upgrades, driving improvements in collaboration with development teams.
- PKI & CA Operations – Experienced in managing Public Key Infrastructure (PKI), including Certificate Authority (CA) operations and certificate generation processes.
- Fluent in English (French is a plus).
- Strong troubleshooting, problem-solving, and documentation skills.
- Ability to read and interpret technical journals, schematics, wiring diagrams, specifications, international standards, and solution documents.
- Proficient in Microsoft Office (Word, Excel, Visio).
- Experience with ITIL-based incident and change management tools.
- Excellent interpersonal, communication and customer-facing skills.
- Hard-working, goal-oriented, energetic, and professional in fast-paced, results-driven environments.
- Ability to challenge ideas calmly and logically, explore solutions, anticipate risks, and adapt to changing locations and on-call schedules.
Work Environment & Expectations:
- Office-based role with occasional data center exposure (ear protection provided when required).
- Participate in on-call support rotation as needed.
- Follow ITIL best practices and comply with all security, quality, and safety standards.
- Use and help maintain company tools for remote support, asset and service management.
- International travel up to 60% for implementations, training, and support—valid passport and visas required.
- Must be eligible to work in the EU and internationally; national-level security clearance eligibility is a plus.
TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.
Global Technical Support Engineer in Basingstoke employer: TOPPAN Security
Contact Detail:
TOPPAN Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technical Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with professionals in the tech support field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to Windows Server environments and IT support. Practise explaining your thought process during problem-solving to demonstrate your expertise and approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TOPPAN Security.
We think you need these skills to ace Global Technical Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global Technical Support Engineer role. Highlight your hands-on experience with Windows Server environments and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology and how you embody our core values of Agility, Ownership, Resilience, and a Sense of Fun. Share specific examples of how you've tackled challenges in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t just list your technical skills—give us a glimpse into your troubleshooting process. We love candidates who can think critically and provide solutions, so share a story or two about overcoming technical hurdles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at TOPPAN Security
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, especially Windows Server environments and PKI systems. Brush up on your knowledge of Microsoft SQL and change management processes, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues or implemented long-term solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Emphasise Team Collaboration
Since this role involves working with internal teams and third-party suppliers, be ready to talk about your experience in collaborative environments. Share instances where you’ve mentored junior team members or contributed to team success, showcasing your interpersonal skills.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your technical knowledge and decision-making abilities. Think about how you would handle system changes, disaster recovery, or compliance audits, and be prepared to explain your thought process clearly.