At a Glance
- Tasks: Lead projects, manage timelines, and build strong client relationships.
- Company: Join a global leader in graphics and digital asset management.
- Benefits: Competitive salary, private health scheme, 26 days holiday, and hybrid working.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth opportunities.
- Why this job: Grow your skills while working with world-class brands in a supportive environment.
- Qualifications: 3+ years in customer service, strong interpersonal skills, and project management experience.
The predicted salary is between 35000 - 35000 £ per year.
About the job
- Hull based
- Hybrid working (3 days office based)
- Permanent, full-time (35 hours per week)
- £28 - £35k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualifications
About Trident
Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth. We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world’s most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.
The Role
We are seeking an experienced Senior Customer Service Representative to join our client service team. You will:
- Lead Projects: Manage timelines, deliver on KPIs/SLAs, and collaborate with internal teams to meet client needs.
- Drive Solutions: Oversee capacity planning, escalate resource needs, and develop client relationships.
- Foster Growth: Identify opportunities to expand services with existing and new customers.
What We’re Looking For
We want someone who:
- Puts Customers First: Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.
- Thrives in a Team: Demonstrates strong interpersonal skills and collaborates effectively.
- Delivers Results: Manages projects efficiently, meets deadlines, and solves problems proactively.
- Has Experience: 3+ years in a similar role, ideally with knowledge of artwork reprographics.
Why Join Us?
We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands. Trident is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and strive to provide a fair and unbiased recruitment process.
CSR - Senior in Kingswood employer: TOPPAN Packaging
Trident is an exceptional employer, offering a vibrant work culture that values innovation and creativity in the heart of Hull. With a strong commitment to employee development, competitive salaries, and a flexible hybrid working model, we ensure our team members thrive both personally and professionally. Join us to be part of a diverse and inclusive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land CSR - Senior in Kingswood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TOPPAN Packaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TOPPAN Packaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSR - Senior in Kingswood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TOPPAN Packaging:Your cover letter is your chance to shine! Tell us why you want to work at TOPPAN Packaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TOPPAN Packaging!
How to prepare for a job interview at TOPPAN Packaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
