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For Companies At a Glance
- Tasks: Drive revenue growth and optimise processes across the customer lifecycle.
- Company: Join TOPPAN Edge Inc., a leader in innovative printing services.
- Benefits: Full-time role with opportunities for career advancement and professional development.
- Why this job: Make a real impact by enhancing customer success and driving operational excellence.
- Qualifications: Experience in revenue operations, strong analytical skills, and people management experience.
- Other info: Inclusive workplace committed to equal opportunity and personal growth.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Revenue and Renewals Operations Senior Manager role at TOPPAN Edge Inc.
Position Summary
We are looking for a commercially minded Revenue and Renewals Operations Manager to support and enhance our customer revenue performance. This role is critical in driving operational efficiency, enabling data-informed decision making, and optimising processes across the customer lifecycle to support forecasting, renewals, and overall revenue growth. As a key individual contributor, you will work cross-functionally with Customer Success, Sales Operations, and Finance to improve systems, reporting, and workflows that underpin our revenue engine. This is a high-impact role that blends strategic thinking with hands-on execution to unlock growth opportunities, improve retention, and support scalable performance across our customer organisation.
Key Responsibilities
- Align with Customer Success leadership to innovate and implement strategies to reach company goals.
- Lead the Renewal Team to drive operational improvements and best practices.
- Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.
- Guide Team in managing key internal relationships to drive renewal goals and contribute to company growth.
- Review and improve processes supporting Renewal transactions.
- Partner with the Business Systems team to establish an enhancement roadmap.
- Partner closely with Customer Success leadership, Sales Ops, and Finance to align revenue-driving initiatives and improve end-to-end customer lifecycle processes.
- Optimise tools, data, and reporting to enhance revenue tracking and forecasting accuracy.
- Co-own with Head of Global Customer Success the execution of the Customer Cube CS Workstream.
- Design and maintain insightful dashboards and reports that highlight key revenue metrics and customer trends.
- Analyse performance data to identify risks and opportunities, informing decisions around forecasting, territory management, and incentive planning.
- Enhance and streamline workflows related to renewals.
- Define and govern policies and frameworks that enable the Customer Organisation to capitalise on revenue opportunities and adopt best-in-class practices.
Essential Experience
- People Management experience in revenue operations
- Experience in Revenue Operations, Renewals, or Sales Operations within B2B SaaS environment
- Demonstrated ability to develop scalable processes that support customer success and revenue performance
- Strong analytical mindset with experience building dashboards and working with commercial KPIs
- Commercial acumen with a deep understanding of how operational excellence drives growth and retention
- Expertise using CRM (preferably Salesforce) and BI tools to optimise workflows and extract actionable insights
- Proven ability to influence cross-functional stakeholders and drive alignment
- Familiarity with revenue and renewal best practices and governance across the customer journey
- Comfortable navigating ambiguity in scaling a business environment with an international growth focus
Desirable Experience
- Experience in the payments industry
Seniority level
- Director
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries
- Printing Services
We’re committed to equal opportunity and an inclusive environment for everyone.
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Revenue and Renewals Operations Senior Manager employer: TOPPAN Edge Inc.
Contact Detail:
TOPPAN Edge Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue and Renewals Operations Senior Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around revenue operations and customer success.
✨Tip Number 3
Showcase your analytical skills! Bring examples of dashboards or reports you've created that drove decision-making. This will highlight your ability to optimise processes and enhance revenue tracking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Revenue and Renewals Operations Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Revenue and Renewals Operations Senior Manager. Highlight your experience in revenue operations and any relevant B2B SaaS background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about driving operational efficiency and how you can contribute to our customer revenue performance. Let us know what makes you the perfect fit for this high-impact role.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your experience with dashboards and KPIs. We love seeing examples of how you've used data to inform decisions and drive growth in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at TOPPAN Edge Inc.
✨Know Your Numbers
Make sure you brush up on key revenue metrics and customer trends relevant to the role. Be prepared to discuss how you've used data to drive decisions in your previous roles, especially in a B2B SaaS environment.
✨Showcase Your People Skills
Since this role involves managing a team, be ready to share examples of how you've coached and developed team members in the past. Highlight your experience in aligning teams with company goals and driving operational improvements.
✨Understand the Customer Lifecycle
Familiarise yourself with the end-to-end customer lifecycle and be prepared to discuss how you can optimise processes for renewals. Think about specific strategies you've implemented that have improved retention and revenue performance.
✨Be Ready to Collaborate
This position requires working cross-functionally with various teams. Prepare examples of how you've successfully influenced stakeholders and driven alignment in previous roles. Show that you can navigate ambiguity and still deliver results.