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For Companies At a Glance
- Tasks: Enhance customer experience and drive engagement through proactive strategies.
- Company: Join TOPPAN Edge Inc., a leader in risk solutions with a focus on customer success.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: 3+ years in SaaS Customer Success or Account Management with strong communication skills.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager at TOPPAN Edge Inc.
Location: London, England, United Kingdom
Join to apply for the Customer Success Manager role at TOPPAN Edge Inc.
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We\’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you\’re dedicated to delighting customers and promoting growth and innovation – we want you on our team!
Position SummaryAs a Customer Success Manager within Rest of World Banking, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. Our goal is to protect and grow the revenue in our existing customer portfolio.
As a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement.
You will lead our customers to their desired outcomes and demonstrate the significance of the strategic partnership with Bottomline Technologies. Through a consultative approach, you will proactively engage and enable the customer throughout the journey to ensure success and delight. You will work cross functionality to ensure teams are executing to enable customer success.
Working closely with Sales, you will identify opportunities to expand business by positioning and recommending additional products, solutions and services that will maximize business value for the Customer as well as reviewing contracts and looking for opportunities to expand the current value.
You will measure and monitor the adoption and health of our customers throughout the customer journey and you will be the primary engagement point with the customer for monthly reviews, as well as resolving challenges and issues.
You are at the forefront of activities that will continuously drive increased customer delight and are ultimately responsible for the retention and significant growth for your assigned Customers.
Key Responsibilities
Customer Management & Retention
Develop long-term relationships with customers, understanding their business needs.
Protect the revenue and maximise renewal opportunities.
Act as a strategic advisor, identifying opportunities for upselling and cross-selling.
Monitor customer health scores and proactively address potential issues.
Communication – Voice of the Customer
Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it.
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally.
Support & Problem Solving
Serve as the main point of contact for customer inquiries and concerns.
Work cross-functionally with sales, support, and product teams to resolve customer issues.
Performance Tracking & Reporting
Monitor customer engagement metrics, churn rates, and overall satisfaction.
Prepare reports and insights on customer success initiatives.
Essential Experience
3-5+ SaaS Customer Success or Account Management experience.
Demonstrated commercial mindset, with an understanding of \”selling moments\”.
Process orientation, with a keen focus on Customer goal achievement KPI\’s.
Experience of using data to drive growth and retention campaigns.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We\’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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Customer Success Manager employer: TOPPAN Edge Inc.
Contact Detail:
TOPPAN Edge Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TOPPAN Edge Inc. on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Customer Success Manager scenarios. Think about how you’d handle customer challenges or upselling opportunities. We want to show that we can think on our feet!
✨Tip Number 3
Showcase our communication skills! During interviews, be ready to demonstrate how we can present ideas clearly and engage with diverse audiences. Remember, it’s all about making connections!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and customer management, and show us how you can protect and grow revenue for our customers.
Showcase Your Communication Skills: Since communication is key in this role, give us examples of how you've effectively engaged with customers in the past. Whether it's through presentations or written reports, let us see your outstanding verbal and written skills shine!
Demonstrate Your Problem-Solving Abilities: We want to know how you've tackled challenges in previous roles. Share specific instances where you've resolved customer issues or improved their experience, as this will show us you're ready to be the main point of contact for our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at TOPPAN Edge Inc.
✨Know Your Customers
Before the interview, research TOPPAN Edge Inc. and their customer base. Understand their products and services, and think about how you can enhance customer experiences. This will show your proactive approach and readiness to engage with customers effectively.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've successfully communicated with diverse audiences in the past. Be ready to demonstrate your ability to present ideas clearly and concisely during the interview.
✨Highlight Your Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you resolved them. Be prepared to discuss these scenarios in detail, showcasing your consultative approach and ability to work cross-functionally to achieve customer success.
✨Demonstrate Your Data Savvy
Since the role involves monitoring customer health scores and engagement metrics, brush up on your data analysis skills. Be ready to discuss how you've used data to drive retention and growth in past positions, and how you plan to apply this in your new role.
