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For Companies At a Glance
- Tasks: Manage customer relationships and support retention efforts to drive business growth.
- Company: Global leader in business payments with over 35 years of experience.
- Benefits: Inclusive work environment, career development opportunities, and a chance to make an impact.
- Why this job: Join a passionate team dedicated to delighting customers and promoting innovation.
- Qualifications: Experience in Customer Success or Service, strong communication skills, and a collaborative mindset.
- Other info: Open to all career stages and committed to supporting diverse needs.
The predicted salary is between 30000 - 42000 £ per year.
Bottomline is a global leader in business payments and cash management, with over 35 years of experience and more than $16 trillion in payments moved annually. Bottomline is looking for passionate individuals to help drive impactful results for our customers. If you are dedicated to delighting customers and promoting growth and innovation, we want you on our team.
The Role
As a Customer Success Associate, you will protect revenue and support customer retention. You will own and maintain the Churn Log, ensuring all risk and potential churn data is captured accurately and updated daily. Your work will enable precise forecasting and provide visibility into churn and risk across the business. You will report to the Director of Customer Success and contribute to specific projects aimed at enhancing customer value and driving business growth.
Responsibilities
- Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily.
- Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success.
- Monthly Analysis: Provide a summary of changes in risk status and churn pipeline.
- Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders.
- Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success.
- Project Support: Undertake specific projects to enhance customer value and revenue growth.
Qualifications
- Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships.
- Strong communication skills—verbal, written, and virtual (video/phone).
- Ability to manage multiple priorities and work effectively under pressure.
- Highly organized with excellent attention to detail and time management skills.
- Ability to assess business needs and identify risks impacting project success.
- Comfortable engaging with stakeholders at all levels and tailoring communication appropriately.
- Confident, self-motivated, and collaborative team player with a desire to learn.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Knowledge of the Finance or Payments industry (including BACS) is desirable.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Customer Success Associate employer: TOPPAN Edge Inc.
Contact Detail:
TOPPAN Edge Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Bottomline on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Associate role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your passion for customer success. We want you to show how you can drive impactful results for customers, so think of examples from your past experiences that highlight this.
✨Tip Number 3
Practice your communication skills! Since strong verbal and written communication is key for this role, consider doing mock interviews with friends or using online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bottomline team.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success or Customer Service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so make sure your writing reflects that!
Highlight Your Organisational Skills: As a Customer Success Associate, being organised is crucial. In your application, mention any tools or methods you use to stay on top of tasks and manage priorities. We’re looking for someone who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bottomline!
How to prepare for a job interview at TOPPAN Edge Inc.
✨Know Your Churn Log Inside Out
Make sure you understand the importance of the Churn Log and how it impacts customer retention. Be ready to discuss how you would manage and update it daily, as well as any strategies you might have for identifying at-risk accounts.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively engaged with customers or stakeholders in the past. Think about times when your communication made a difference in resolving issues or improving relationships.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and stay organised under pressure. You could share specific tools or methods you use to keep track of tasks and deadlines, especially in a fast-paced environment.
✨Research Bottomline and the Industry
Familiarise yourself with Bottomline's services and the finance/payments industry. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission to drive customer success.
