Player Safety Manager

Player Safety Manager

London Full-Time 24000 - 30000 £ / year (est.) No home office possible
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Topgolf

At a Glance

  • Tasks: Manage player safety and ensure a secure environment at Topgolf.
  • Company: Topgolf is a leading entertainment venue combining golf, food, and fun.
  • Benefits: Enjoy 33 days leave, quarterly bonuses, and discounts for friends and family.
  • Why this job: Join a vibrant team focused on guest experience and safety in a fun atmosphere.
  • Qualifications: 3+ years in management, strong communication skills, and proficiency in Microsoft Office required.
  • Other info: Evening and weekend shifts; salary ranges from £28,000 to £30,000 plus a 10% bonus.

The predicted salary is between 24000 - 30000 £ per year.

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  • 3+ year\’s experience working as a manager in a restaurant, entertainment venue, or golf operation
  • Experience in security and working in customer service would be beneficial
  • Familiarity with safety and security procedure
  • Demonstrated experience with dealing with the public
  • Strong guest service skills and professionalism
  • Excellent oral and written communication skills including spelling, grammar, and punctuation skills.
  • Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint). Proficient in using risk management information systems preferred
  • Hours – evenings and most weekends (candidates need to be available all week and will have 1 day off during the week and 1 day off at the weekend) Hours 4:30pm till midnight

What we are looking for:

  • 3+ year\’s experience working as a manager in a restaurant, entertainment venue, or golf operation
  • Experience in security and working in customer service would be beneficial
  • Familiarity with safety and security procedure
  • Demonstrated experience with dealing with the public
  • Strong guest service skills and professionalism
  • Excellent oral and written communication skills including spelling, grammar, and punctuation skills.
  • Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint). Proficient in using risk management information systems preferred
  • Hours – evenings and most weekends (candidates need to be available all week and will have 1 day off during the week and 1 day off at the weekend) Hours 4:30pm till midnight

In return we offer:

  • 33 days leave (inclusive of bank holidays)
  • Quarterly bonus
  • Continuous professional development in a fast-growing company
  • Discounts that extend to friends and family
  • Employee Assistance Program
  • Access to discounts across retailer, restaurants and hospitality venues
  • Please be aware the hours are mostly evenings and weekends.
  • Salary £28,000 – £30,000 + 10% Bonus

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Restaurants, Hospitality, and Entertainment Providers

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Player Safety Manager employer: Topgolf

Topgolf is an exceptional employer that prioritises employee well-being and professional growth, offering 33 days of leave, a quarterly bonus, and continuous development opportunities in a vibrant and fast-paced environment. Located in London, our work culture fosters teamwork and inclusivity, with unique benefits such as discounts for friends and family, making it a rewarding place to build a career while enjoying the excitement of the entertainment industry.
Topgolf

Contact Detail:

Topgolf Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Player Safety Manager

Tip Number 1

Make sure to highlight your experience in managing teams within a restaurant, entertainment venue, or golf operation. This is crucial for the Player Safety Manager role, so be ready to discuss specific examples of how you've successfully led teams in similar environments.

Tip Number 2

Familiarise yourself with safety and security procedures relevant to the hospitality industry. Being able to demonstrate your knowledge in this area during discussions will show that you're proactive and serious about guest safety.

Tip Number 3

Prepare to showcase your customer service skills. Since the role involves dealing with the public, think of scenarios where you’ve effectively handled difficult situations or provided exceptional service to guests.

Tip Number 4

Brush up on your Microsoft Office skills, especially Excel and PowerPoint. Being proficient in these tools can set you apart, as they are often used for reporting and presentations in management roles.

We think you need these skills to ace Player Safety Manager

Management Experience
Customer Service Skills
Security Procedures Knowledge
Public Interaction Skills
Guest Service Excellence
Oral Communication Skills
Written Communication Skills
Microsoft Office Proficiency
Risk Management Information Systems
Attention to Detail
Problem-Solving Skills
Professionalism
Adaptability to Flexible Hours

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your relevant experience in management, particularly in restaurants, entertainment venues, or golf operations. Emphasise any roles where you dealt with safety and security procedures.

Craft a Strong Cover Letter: In your cover letter, showcase your guest service skills and professionalism. Mention specific examples of how you've successfully managed teams and ensured safety in previous roles.

Highlight Communication Skills: Since excellent oral and written communication skills are crucial for this role, ensure your application is free from spelling and grammatical errors. Use clear and concise language to demonstrate your proficiency.

Showcase Technical Proficiency: Mention your experience with Microsoft Office and any risk management information systems you have used. This will show that you are well-equipped to handle the technical aspects of the Player Safety Manager role.

How to prepare for a job interview at Topgolf

Showcase Your Management Experience

Make sure to highlight your 3+ years of management experience in relevant settings like restaurants or entertainment venues. Be prepared to discuss specific challenges you've faced and how you successfully managed them.

Demonstrate Guest Service Skills

Since strong guest service skills are crucial for this role, think of examples where you've gone above and beyond for customers. Share stories that illustrate your professionalism and ability to handle public interactions effectively.

Familiarise Yourself with Safety Procedures

Brush up on safety and security procedures relevant to the hospitality industry. Be ready to discuss how you would implement these procedures at Topgolf and ensure a safe environment for guests and staff.

Prepare for Communication Questions

Given the emphasis on excellent oral and written communication skills, prepare to answer questions that assess your ability to communicate clearly. You might be asked to provide examples of how you've effectively communicated in past roles.

Player Safety Manager
Topgolf
Location: London
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