Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create memorable experiences for our Players.
- Company: Join the vibrant Topgolf family, where fun meets professionalism.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Be a key player in shaping unforgettable moments for guests while developing your leadership skills.
- Qualifications: Experience in hospitality and leadership, with strong communication skills.
- Other info: Perfect for those who thrive in fast-paced settings and love working with people.
The predicted salary is between 24000 - 36000 £ per year.
Job Responsibilities
- To recognise the importance of a first impression and represent Topgolf in a friendly and professional manner in every interaction, be it on the telephone, in writing, or face to face with our Players.
- To have an extensive knowledge of all areas within the department.
- To support with any pre-shift briefs within the department.
- Monitor the quality of service within your department, paying special attention to speed of service.
- Practice Clue Scanning to protect the Player experience.
- Support with any audits, stock counts or reviews for the department, reporting any issues to the manager on duty or head of department.
- Follow and monitor safety standards, escalating any contraventions where appropriate.
- Ensure that department walk rounds are completed prior to opening/after closing to ensure the department is correctly opened/shut down.
- Feedback to wider management.
- Ensuring shift goals, set by management are delivered to playmakers; supporting any initiatives to reach and exceed them.
- To actively support Playmakers on the floor, ensuring the needs of the department Players are met at all times and they have the tools needed to succeed.
- To assist the HOD and training managers with any training and development of the team, participating and helping with any training classes where required.
- To respond to all issues with the Players experience promptly and effectively, ensuring minimal disruption to their Topgolf experience.
- To take pride in personal appearance reflecting the Topgolf brand, ensuring correct uniform is worn on every shift.
- To take responsibility for own health, safety and wellbeing; and that of Players and other playmakers; ensuring compliance with Topgolf’s Health and Safety policy, procedures and safe systems of work. This includes delivering a full safety briefing during bay demonstrations.
- Communicate any player issues/behaviours that could potentially cause a Health and Safety issue for players and/or playmakers.
- To participate in training, performance development reviews and any other communication meetings required for your role and for helping to deliver excellent player hospitality.
- To ensure full compliance with all Topgolf policies.
Critical Skills & Experience Requirements
- Previous customer service experience in a hospitality or restaurant setting is required.
- Previous leadership experience in a hospitality or restaurant setting is required.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and under pressure.
- Attention to detail and strong organizational skills.
- Must be of legal age to serve alcohol where required by law.
- Availability to work evenings, weekends, and holidays.
Food & Beverage Shift Lead employer: Topgolf
Contact Detail:
Topgolf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Shift Lead
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, be friendly, and show off your knowledge about Topgolf. We want to see your passion for the role and how you can make a difference.
✨Tip Number 2
Prepare to talk about your previous experience in hospitality. We love candidates who can share real-life examples of how they’ve handled customer service challenges or led a team. Make it relatable and show us how you can support our Playmakers!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and genuinely interested in the role. Ask about the team dynamics, training opportunities, or how we ensure a top-notch Player experience.
✨Tip Number 4
After the interview, follow up with a thank-you note. It’s a simple way to stand out and reiterate your enthusiasm for the position. Plus, it shows you care about the opportunity to join our Topgolf family!
We think you need these skills to ace Food & Beverage Shift Lead
Some tips for your application 🫡
Make a Great First Impression: Your written application is your first chance to impress us, so make it count! Use a friendly and professional tone, just like you would when interacting with our Players.
Show Off Your Experience: Highlight your previous customer service and leadership experience in hospitality. We want to see how you've made a difference in past roles, so be specific about your achievements!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or grammatical errors, as this reflects your attention to detail—something we value highly at Topgolf.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Topgolf
✨Nail Your First Impression
Remember, first impressions count! When you walk into the interview, greet everyone with a smile and a friendly attitude. Dress smartly in your uniform or something that reflects the Topgolf brand to show you take the role seriously.
✨Know Your Stuff
Familiarise yourself with all areas of the Food & Beverage department. Be ready to discuss how you would monitor service quality and ensure player satisfaction. Having specific examples from your past experience will really help you stand out!
✨Show Off Your Leadership Skills
Since this role involves leading a team, be prepared to share your leadership experiences. Talk about how you've supported your team in the past, especially in high-pressure situations, and how you’ve helped them succeed.
✨Be Ready for Scenario Questions
Expect questions about handling player issues or ensuring safety standards. Think of scenarios where you’ve had to act quickly to resolve a problem and be ready to explain your thought process. This will demonstrate your ability to think on your feet!
