Director of Operations

Overview

Join a Fun, Fast-Paced Team & Make Your Mark! At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engage with Players, your role is key in bringing people together and redefining entertainment. We’re seeking fun-loving individuals who are serious about delivering excellence and results but who don’t take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and exceptional experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success!

What’s In It for You?

We get it – when are we going to get to the good stuff? Without further ado, here’s what’s in it for you:

• Cha-ching: This role offers a competitive base salary, plus a quarterly bonus incentive
• Benefits: This role is eligible to join the private medical scheme, to enjoy above statutory levels of paid time off (PTO), and access to a free mental well-being platform—plus additional perks designed to support you both professionally and personally.
• The Perks: Get ready to be the most popular person in your friend group as FREE game play, discounted food and retail items, and access to exclusive events await.
• Career Growth: We don’t just say we offer career growth – we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within!
• Lots of Fun: What else would you expect from a company that believes in the UNLIMITED POWER OF PLAY?

Role We’re Hiring For

The Director of Operations leads the venue in delivering exceptional service and hospitality to our Players. They set the strategic direction, collaborate with leaders and teams to ensure top-tier experience, and drive Playmaker engagement through effective hiring, scheduling, and development. They oversee all business functions, ensuring flawless operations, maintaining standards, maximizing financial performance, building community relationships, and growing the Topgolf brand.

What You Will Do in the Role

• Role and Interaction with Players: Lead your venue by setting the direction for service and hospitality, ensuring Players have an unforgettable experience. Work alongside your leaders and Playmakers to make every interaction a memorable one.
• Key Aspect of the Role: Supervise and support venue leaders, guiding them in delivering top-tier service and maintaining high operational standards to ensure smooth and efficient day-to-day operations.
• Key Aspect of the Role: Drive Playmaker engagement by coaching and developing your team, fostering a positive and energetic environment while upholding Topgolf’s Core Values.
• Contribution to Topgolf and Other Playmakers: Work closely with your team, leveraging business metrics and trends to maximize performance and profitability while building strong relationships with community leaders to elevate the Topgolf brand.
• Commitment to Safety and Operational Excellence: Prioritize safety and cleanliness by adhering to operational standards, ensuring Player and Playmaker satisfaction, and executing flawless operations across all venue functions.

What You’ll Need To Succeed

• Leadership Experience – You’ve managed teams before and know how to inspire, motivate and drive results.
• Passion for Hospitality & Entertainment – Whether it\’s food, drinks or events, you live for delivering exceptional experiences.
• Strong Communication Skills – You can communicate effectively with team members, Players and senior leadership.
• Excellent Organizational & Problem-Solving Skills – You’re able to juggle multiple responsibilities with ease and grace.
• A Positive Attitude – Because no one wants to hang out with a grump!

What You Bring to the Table

• Significant demonstrable experience in hospitality, entertainment, or food & beverage industry, with recent years spent as a General Manager in a high-volume, matrix structure.
• Multi-unit management experience is preferred but not required.
• Strong financial acumen and budget management skills. Proficiently skilled in data analysis and performance metrics.
• Bachelor’s degree in Business Administration, Operations Management or a related hospitality field or equivalent is desired.

Physical Requirements

Let’s be real—this isn’t your typical desk job! Here’s what you’ll need to do to thrive in this role:

• Lift and Move Things: You’ll need to lift and move items weighing up to 50 lbs., so being comfortable and able to lift, bend, stoop, and carry things is essential.
• On Your Feet: Expect to be on your feet for most of the day, moving around the venue and interacting with Players and Playmakers.
• Active Tasks: From coaching and supervising to interacting with Players and managing daily operations, you’ll stay engaged in a variety of physical activities throughout your shift.
• Endurance: Whether it’s a long or fast paced shift, we need someone who can maintain energy and focus in a fast-paced, high-volume environment.

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