At a Glance
- Tasks: Drive smarter processes and empower teams to enhance customer experiences.
- Company: Join a diverse and inclusive tech company focused on innovation.
- Benefits: Competitive salary, flexible working, generous leave, and personal development budget.
- Other info: Enjoy a vibrant workplace with fun activities and unlimited career support.
- Why this job: Make a real impact by improving customer-facing operations and tools.
- Qualifications: 3+ years in B2B SaaS support, strong project management, and communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Are you passionate about improving how customer-facing teams work and helping them get the most out of new product capabilities?
As our Customer Enablement Manager, you’ll connect strategy with day-to-day execution—driving smarter processes, better use of tools and data, and clear enablement for product changes.
You’ll work closely with teams across the business to create scalable improvements that strengthen both colleague performance and the customer experience.
This is a rewarding opportunity for someone who’s passionate about creating empowering people and creating impact.
Key Responsibilities
- Identify gaps in operational processes and ways of working, using data and feedback to implement meaningful improvements.
Work closely with operational teams and senior leadership to design and implement solutions that drive high adoption and tangible impact.
- Take ownership of key systems and tools, continuously improving how they are used and proactively exploring how automation and AI can reduce manual work and free up colleagues for higher-value activities.
- Champion data-driven decision-making across the customer domain, ensuring reporting and dashboards remain accurate and that the right insights reach the right people.
- Coordinate product launches and end-of-life cycles across the customer domain.
Act as the single point of contact, translating upcoming features, capabilities and end-of-life changes into clear, timely updates so colleagues are well equipped.
- Partner with Product & Technology (P&T) to develop enablement resources—including guides, best practices and training materials that give teams the confidence to work with new capabilities.
Keep this resource library accurate, relevant and easy to find across the customer domain.
About You
We’re looking for someone who can drive momentum in a fast-moving environment, take initiative and collaborate effectively across teams. You’ll likely be a great fit if you have:
- 3+ years of experience working in or alongside B2B Saa S customer support teams, with a track record of implementing solutions that scale efficiently and effectively.
- A proactive mindset and a strong sense of initiative and ownership.
You don’t just identify what could be improved—you take responsibility for driving it forward and delivering tangible impact, with a genuine passion for continuous improvement.
- A customer-centric approach, curiosity about user needs and a desire to make a meaningful impact on the customer journey.
- Strong project management skills, with experience coordinating stakeholders across international and cross-functional teams.
- Excellent communication skills, with the ability to translate complex information into relevant, practical guidance for different audiences.
- A structured, process-oriented approach to work, with the ability to bring clarity and order to processes and documentation, even when not everything is clearly defined.
- Fluency in English.
- Commitment to Diversity
TOPdesk is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you.
That is a no brainer, of course.
But there’s more.
Much more.
Here you’ll discover more of our employment conditions.
- Competitive base salary and profit share scheme
- Hybrid, flexible working and healthy work-life balance
- Learning budget equivalent to 10% of your basic salary
- Generous pension scheme with company contributions up to 8%
- Enhanced maternity & paternity leave
- Private health insurance options
- Cycle-to-work scheme and techscheme
- 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
- 26 days of paid annual leave (plus public holidays) and your birthday off!
- Employee Assistance Program for you and your family
- Unlimited career support
- Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!
- 10 to Grow
Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.
Simply do it during work time. Did we mention helping people is part of our DNA?
Paid parental leave
Enhanced maternity & paternity options to suit your family needs.
Desired monthly gross salary
How did you find us?
Remarks/ additional arrangements Do you have any remarks or require additional arrangements from TOPdesk to support your application or interview process?
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Customer Enablement Manager employer: TOPdesk
TOPdesk is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Senior Platform Product Marketing Manager role in Manchester. With a competitive salary starting at £105k, generous benefits including a learning budget, flexible working arrangements, and a strong focus on employee well-being, we empower our team to thrive both personally and professionally. Join us to shape the future of enterprise service management while enjoying a supportive environment that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TOPdesk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TOPdesk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Enablement Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TOPdesk:Your cover letter is your chance to shine! Tell us why you want to work at TOPdesk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TOPdesk!
How to prepare for a job interview at TOPdesk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
