At a Glance
- Tasks: Lead remote crews, ensure smooth operations, and enhance customer satisfaction during travel experiences.
- Company: Join Global Touring, a vibrant team inspiring travellers through unique travel brands.
- Benefits: Enjoy a hybrid work model, dynamic culture, and opportunities for personal growth.
- Other info: Expect on-call duties and peak season leave restrictions from May to September.
- Why this job: Be part of a passionate team that values diversity and fosters a collaborative environment.
- Qualifications: 2+ years in travel or operations, strong communication skills, and a solutions-focused mindset required.
The predicted salary is between 36000 - 60000 £ per year.
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Location Base: Hybrid (office location is in Chiswick, London)
Reporting to: Operations Manager
Contract: Permanent
Being part of the Global Touring team offers the opportunity to inspire travelers through life-changing travel experiences. We have three dynamic brands – Topdeck Travel, Back-Roads Touring, and Grasshopper Adventures – each catering to different customer segments in unique ways. At Global Touring (GT), we enjoy meeting new people, experiencing other cultures, and embracing our differences. We are looking for someone who aligns with our vision and values. If this sounds like you, keep reading!
The Crew Liaison plays a crucial role in delivering the Global Touring experience, ensuring safety, smooth operations, and customer satisfaction. Reporting to the Operations Manager, this role involves leading our remote crew to achieve operational excellence and providing support during trips.
Key Responsibilities
- Pre-Season Preparation
- Oversee trip/tour preparation including crew uniform orders, logistics, resource planning, and updating trip notes.
- Ensure all crew are briefed and onboarded before the season.
- Support crew contracting and onboarding processes.
- Create and maintain crew profiles, assigning crew in Travel Studio.
- Assist with crew recruitment and training trips.
- Collaborate on trip manuals to align with operational objectives.
- Support brand strategies across tours.
- In-Season Operations
- Maintain and update the Crew SharePoint site for crew support.
- Support crew communications and develop communication plans.
- Handle tour administration and daily operations.
- Communicate with the Product Team regarding on-tour issues.
- Participate in on-call rota, handling emergencies outside office hours.
- Incident, Crisis & Customer Management
- Track incidents and reports, ensuring follow-up.
- Participate in crisis management when needed.
- Assist Customer Relations with complaints.
- General Operations & Continuous Improvement
- Contribute to team culture focused on quality and morale.
- Support new systems and procedures to improve efficiency.
- Participate in operational planning for excellence.
Required Experience & Skills
- Solutions-focused mindset to improve operations.
- Strong relationship and interpersonal skills.
- Crisis management experience; crew experience preferred.
- At least 2 years in travel, tour leading, or operations.
- Decisive with sound judgment and integrity.
- Excellent communication skills to convey company culture.
Key Attributes & Behaviours
- Knowledge of global destinations and extensive travel experience.
- Leadership and communication skills to motivate remote teams.
- Familiarity with HR practices and crew development.
- Customer-focused with a passion for travel.
- Highly organized with planning and problem-solving skills.
- Resilient under pressure, capable of managing conflicts and crises.
- Passion for exploring and sharing travel experiences.
Other Role Expectations:
- Answering calls outside office hours on a rotational basis.
- Restrictions on leave from May to September during peak seasons.
Global Touring Values
Our values guide everything we do. We encourage curiosity, transparency, accountability, and collaboration to achieve collective success. We value diverse perspectives and continuous growth, fostering an inclusive and dynamic environment.
#J-18808-LjbffrCrew Liaison in London employer: Topdeck
At Global Touring, we pride ourselves on being an exceptional employer that values curiosity, collaboration, and inclusivity. Our hybrid work model in Chiswick, London, allows for a flexible work-life balance while being part of a passionate team dedicated to delivering life-changing travel experiences. With opportunities for personal and professional growth, along with a supportive culture that encourages diverse perspectives, we are committed to fostering an environment where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Liaison in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Topdeck who are looking for fresh talent for roles like Crew Liaison.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Topdeck and give you a leg up for your Crew Liaison application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Crew Liaison openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Crew Liaison in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Crew Liaison role at Topdeck.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Crew Liaison position at Topdeck.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Topdeck.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Topdeck's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Crew Liaison.
How to prepare for a job interview at Topdeck
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Topdeck.
