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- Tasks: Engage with customers to renew service contracts and enhance relationships.
- Company: Join Topcon Medical UK, a leader in healthcare technology.
- Benefits: Enjoy a dynamic work environment and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your sales skills.
- Qualifications: 5 years in telesales or customer management, ideally in tech or medical fields.
- Other info: Be part of a motivated team dedicated to healthcare excellence.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Telesales Service Contracts Specialist, Newbury
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Client:
Topcon Europe Medical B.V.
Location:
Newbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3c39c1db1ad6
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
We are seeking a proactive and results-driven Customer Telesales Service Contracts Specialist to support our service contract renewal and telesales efforts. Focused on maintaining and growing our service agreements, this role will be pivotal in strengthening relationships with existing customers and ensuring the continued reliability of their Topcon medical devices.
Key Responsibilities
- Proactively contact customers across the UK and Ireland to discuss upcoming or expired service contracts.
- Generate and issue tailored service contract renewal quotes based on warranty status, device usage, and service history.
- Follow up on quotations, track customer responses, and close renewals within a structured sales cycle.
- Maintain accurate records in our CRM systems (SAP, ServiceMax), ensuring data on quotes, customer interactions, and outcomes is up-to-date.
- Identify and present upsell opportunities, including extended coverage and advanced support options.
- Collaborate closely with Service Engineers and the back office to deliver consistent and aligned customer messaging.
- Address basic customer questions around coverage, terms, and next steps—escalating complex inquiries as needed.
- Support marketing campaigns with relevant materials and customer outreach efforts.
- Report on quote-to-close ratios and contribute to continuous improvement in customer satisfaction and retention.
Qualifications
What You’ll Bring
- A minimum of 5 years’ experience in telesales, inside sales, or customer account management, ideally within a technical or medical environment.
- Strong communication skills—both verbal and written—with the ability to build rapport quickly and maintain trust over time.
- Proven ability to manage a high volume of outbound calls and structured follow-ups.
- Confidence in issuing quotations and handling the full renewal process from start to close.
- Technically comfortable—you can quickly learn the fundamentals of medical devices and articulate the benefits of preventative maintenance and service cover.
- Highly organized and self-motivated, with strong time and task management abilities.
- Experience in service contracts, warranty renewals, or post-sales technical support is highly advantageous.
- Professional, goal-driven, and adaptable in your communication style.
Additional Information
Why Join Us?
At Topcon Medical UK, you’ll be part of a dynamic team focused on making a meaningful impact in healthcare technology. If you’re a motivated individual with a passion for customer service and technical sales, we’d love to hear from you.
Apply now to become a vital part of Topcon’s mission to support healthcare excellence through innovative service solutions
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Customer Telesales Service Contracts Specialist employer: Topcon Europe Medical B.V.
Contact Detail:
Topcon Europe Medical B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Telesales Service Contracts Specialist
✨Tip Number 1
Familiarise yourself with Topcon's medical devices and service contracts. Understanding the products you'll be discussing will help you build rapport with customers and answer their questions confidently.
✨Tip Number 2
Practice your communication skills, especially in a telesales context. Role-playing scenarios with friends or family can help you refine your pitch and improve your ability to handle objections.
✨Tip Number 3
Network with professionals in the medical sales industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss your experience with CRM systems like SAP or ServiceMax. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Customer Telesales Service Contracts Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, customer account management, or technical sales. Emphasise any specific achievements related to service contracts or customer retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention your experience in managing outbound calls and handling renewals, and express your enthusiasm for the role.
Highlight Technical Comfort: In your application, demonstrate your ability to quickly learn about medical devices and articulate their benefits. This will show that you are technically comfortable and can effectively communicate with customers.
Showcase Organisational Skills: Provide examples of how you manage your time and tasks effectively. Mention any tools or systems you use to stay organised, especially if you have experience with CRM systems like SAP or ServiceMax.
How to prepare for a job interview at Topcon Europe Medical B.V.
✨Know Your Product
Familiarise yourself with Topcon's medical devices and service contracts. Understanding the technical aspects will help you articulate their benefits during the interview, showcasing your ability to handle customer inquiries effectively.
✨Demonstrate Your Sales Skills
Prepare examples from your past experience that highlight your success in telesales or account management. Be ready to discuss how you've managed high volumes of calls and successfully closed deals, as this role requires a proactive sales approach.
✨Showcase Your Communication Skills
Practice clear and concise communication. Since the role involves building rapport with customers, demonstrate your ability to connect with people and maintain trust through effective verbal and written communication.
✨Be Organised and Goal-Driven
Highlight your organisational skills and ability to manage multiple tasks efficiently. Discuss how you set and achieve goals, especially in a sales context, as this will resonate well with the expectations of the role.
