Lead Chiropractic Assistant

Client Interaction and Support

• Greet and check‑in clients as they arrive at the clinic.
• Answer phone calls, address inquiries and provide information about services offered.
• Respond to emails in a timely manner.
• Using our client database, manage appointment scheduling and assist in maintaining the clinic's calendar.
• Process patient payments both cash and card.
• Ensure client comfort and safety.
• Maintain an organised and clean workspace, including examination rooms and waiting areas.
• Educate clients on chiropractic care and wellness plans during interactions.
• Act as a liaison between client and chiropractor.

Sales and Lead Management

• Track new client leads and follow up consistently to maximise conversion rates.
• Maintain and update the lead tracking in the CRM system.
• Act as a leader within the team to ensure that the Lead Management Systems are followed.
• Help to modify systems under the advice from a manager.

Clinical Assistance and Success

• Assist chiropractors during appointments by taking certain tests and examinations.
• Ensure client notes are kept up to date.
• Support office operations such as digital form completion and client onboarding documentation.
• Monitor equipment and ensure they are working efficiently.
• Support marketing and patient retention initiatives.
• Organise Spinal Screening events / Health Talks / Neck Care Screenings (if applicable).
• Organise other social events.

Leadership and Organisation

• Lead other Chiropractic Assistants within the team, providing support and guidance.
• Assist with onboarding and training of new staff.
• Maintain clinic standards and ensure these are met by all staff.
• Oversee daily activities and ensure smooth running of day‑to‑day systems.
• Manage front desk operations.
• Audit client database to ensure correct care plans and schedules.
• Ensure team meetings go ahead and support management staff with writing team meeting minutes.
• Track office inventory and ordering of supplies.
• Organise shift cover.
• Assist with potential client complaints/concerns.
• Support management staff with establishing and writing new policies and standard operating procedures.
• Support Chiropractors with writing ad‑hoc letters to clients.
• Write reports.
• If invited/applicable, support business growth.

Experience required

• Prior experience in a healthcare setting, preferably as a chiropractic assistant or in a similar role.
• Strong interpersonal and communication skills.
• Basic knowledge of chiropractic practice.
• Excellent verbal communication skills.
• Experience with lead management, patient conversion, or sales in a healthcare setting is a strong plus.
• Ability to multi‑task and prioritise duties in a fast‑paced environment.
• Proficiency in using office software and scheduling systems.

Personal characteristics

• Great organisation and people skills.
• A positive attitude, compassion, and a strong commitment to patient care.
• Willingness to learn.
• High level communication.
• Excellent written and verbal communication skills.
• Ability to self‑direct your own work and work independently.
• Ability to lead a team and work in collaboration with others.