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- Tasks: Provide top-notch customer service and resolve member enquiries with empathy.
- Company: Join TopCashback, a leading cashback site with a diverse and inclusive culture.
- Benefits: Earn a competitive salary while working remotely on weekends.
- Why this job: Make a real difference by helping members save money and enhance their shopping experience.
- Qualifications: Strong communication skills and ability to handle challenging situations professionally.
- Other info: Flexible part-time role with opportunities for personal growth in a supportive environment.
The predicted salary is between 14 - 15 £ per hour.
Location: Stafford Office & remote on weekend days
Hours: 18 hours per week, Saturday-Monday 10am-4pm
Salary: Real Living Wage
About Us
TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power.
With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.
At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in.
The role
To ensure members remain our number one priority by taking pride in the service we provide through focusing on quality and timely responses. Develop and maintain positive relationships between TopCashback and its members, owning the contact and using ‘investigation' skills to find appropriate resolutions.
Responsibilities
- To be the first point of contact for TopCashback remaining professional at all times, showing empathy and providing the highest level of service to our members.
- To deal with all daily enquiries and/or claims generated by members through support tickets.
- Build rapport with our members by identifying their needs and engaging with them in such a way that they will want to use TopCashback in the future.
- Provide a professional and timely response/resolve to member concerns and enquiries.
- To ensure communication across all channels is of the highest quality in line with the standards laid down in the quality framework.
- To ensure that all member contact is logged, as appropriate on the system.
- To liaise with other key office teams, networks and legal sources to further investigations if necessary to resolve a concern or claim.
- To ensure member contact, if escalated, is directed to the correct Customer Service Team Leader and/or department in line with the escalation policy.
Requirements
- Communication skills, both written and verbal.
- To be able to demonstrate experience of dealing with difficult individuals whilst remaining professional, tactful and calm at all times.
- Able to work effectively as part of a team and under your own initiative.
- Administrative skills with the ability to prioritise workload effectively with pace and urgency.
- Be a self-starter who is happy to work on a high workload without needing a high level of support.
- Flexible and open-minded approach to working with the ability to be organised.
- Tenacity, resilience and communication are key to the role as they will need to liaise with colleagues across the business as well as our members.
- Working knowledge of desktop and database applications is required.
- Continuous learner with a desire to develop yourself and others.
Weekend Customer Care Advisor – Part-Time, Remote in Stafford employer: TopCashback UK
Contact Detail:
TopCashback UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Care Advisor – Part-Time, Remote in Stafford
✨Tip Number 1
Get to know the company inside out! Research TopCashback's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members directly, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will help you stand out as someone who can handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Weekend Customer Care Advisor – Part-Time, Remote in Stafford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Weekend Customer Care Advisor. Highlight your communication skills and any experience dealing with customers. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TopCashback UK
✨Know the Company Inside Out
Before your interview, take some time to research TopCashback. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples of how you've successfully handled difficult customer interactions in the past. Highlight your ability to remain calm and professional, even under pressure.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you had to resolve a customer issue. Be ready to discuss how you identified their needs and provided solutions. This will illustrate your capability to build rapport and ensure member satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.