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- Tasks: Help members save money by resolving cashback issues and spotting trends.
- Company: Join TopCashback, a leading cashback site with a global presence.
- Benefits: Enjoy 31 days holiday, health plans, and flexible working options.
- Why this job: Be part of a team that makes a real difference in people's shopping experiences.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Full training provided and opportunities for career growth.
The predicted salary is between 26091 - 26091 £ per year.
Location: Stafford & up to 2 days remote working per week
Hours: 37.5 Monday - Friday 9am-5.30pm
Salary: £26,091.00 - to be reviewed in April 2026
Temporary - 12 month fixed term contract
Full Training provided
About Us
TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power. With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.
The Role
If you enjoy numbers, problem solving and chatting to a variety of people, this could be the role for you. We are the team working in the background to fix things when they go wrong with cashback, or better yet, spotting the potential issue before it even reaches our members. To do this, we rely on a lot of communication internally and externally to identify root causes and determine the best way to resolve moving forward. We are also the team dedicated to recovering as much cashback for our members as possible, whether that is chasing up delays with our claims process or delays in members receiving cashback ready to withdraw from their TopCashback accounts. All of this is achieved by running regular reports and spotting trends in the numbers reporting back to us. Once an issue is spotted, it is down to us to follow up and take ownership until a resolution is finalised. Full training is provided.
Requirements
- Relationship Building & Negotiation - creating and maintaining relationships both over the telephone, via email and face to face meetings
- Problem Solver - have a logical approach to problem solving
- Spotting Trends - delving into the information available and highlighting where trends are forming
- Time Management Skills - after training you will be required to manage your own workloads, so ability to prioritise is key
- Clear Communicator - you’ll be providing information to other members of the team to enable them to advise our members with up to date information
- Microsoft Excel - full training can be provided, though basic knowledge is beneficial
Benefits
- 31 days holiday including flexible Bank holidays. Plus loyalty holiday after 1 & 2 years’ service.
- Ability to buy and sell holidays
- Medicash health cash plan, Income protection & life assurance
- Enhanced family related leave
- Flexibility - we understand you don’t want to miss the first day back to school or that important appointment for a loved one
- Companywide pay review each year
- Extensive training menu and e-learning library available to all employees
Transactions Specialist in Stafford employer: TopCashback UK
Contact Detail:
TopCashback UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transactions Specialist in Stafford
✨Tip Number 1
Get to know the company! Before your interview, dive into TopCashback's mission and values. Understanding what drives us will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past where you've tackled challenges. We love a good story about how you turned a tricky situation around.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face chat, be ready to demonstrate how you build relationships. We want to see that you can engage with our members and team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at TopCashback.
We think you need these skills to ace Transactions Specialist in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transactions Specialist role. Highlight your problem-solving skills and any experience with relationship building, as these are key for us. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people save money and how your skills align with our mission at TopCashback. Keep it friendly and engaging – we love personality!
Show Off Your Excel Skills: While we provide full training, a basic knowledge of Microsoft Excel will definitely give you an edge. If you've used Excel in previous roles, mention it! We’re keen on spotting trends and data analysis, so any relevant experience is a plus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TopCashback UK
✨Know Your Numbers
As a Transactions Specialist, you'll be dealing with numbers daily. Brush up on your basic Excel skills and be prepared to discuss how you've used data to solve problems in the past. This will show your potential employer that you’re ready to dive into the role.
✨Show Off Your Problem-Solving Skills
Think of specific examples where you've successfully resolved issues or improved processes. Be ready to explain your logical approach to problem-solving, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Build Rapport
Since relationship building is key, practice your communication skills. Prepare to discuss how you've maintained relationships in previous roles, whether over the phone, via email, or face-to-face. A friendly, approachable attitude can go a long way in making a great impression.
✨Demonstrate Time Management
Be ready to talk about how you prioritise tasks and manage your workload. Share examples of how you've balanced multiple responsibilities in the past, especially in a fast-paced environment. This will highlight your ability to thrive in the role after training.