Operations Clerk

Our client, a freight forwarder is looking for a Operations Clerk to join their office in Woodford Green.

Role
– Operational (80%): Primary focus working with the Export Team.
– Commercial (20%): Developing client relationships, procuring prices, quoting rates/follow up.

Operational Responsibilities
Export/Recycling Desk:
– Process Management: Gain comprehensive knowledge of processes and procedures through Cargowise, handling tasks from job initiation to billing and file closure.

– Operational Tasks: Booking entries, placing bookings with shipping lines and transport companies, confirming bookings with customers, export customs clearance, VGM submission, export documentation and Invoicing.
– Client Management/Ownership: Develop and maintain a deep understanding of clients\’ business profiles, with a focus on recycled cargo moving from the UK to the Indian sub-continent and Far East markets.
– P&L: Awareness of the P&L on job files and responsibility to manage that all costs, including additional charges such a container Demurrage, wasted haulage and any other associated charges are logged/agreed and whether the same are passed on/invoiced to the client.

Forwarding Desk
– Process Management: Gain comprehensive knowledge of processes and procedures through Cargowise, handling tasks from job initiation to billing and file closure.
– Operational Tasks: Booking entries, placing bookings with shipping lines and transport companies, confirming bookings with customers, export customs clearance, VGM submission, export documentation and Invoicing.

Commercial Responsibilities
– Rate Management: Assisting the Commercial Director in developing/maintaining a Carrier/Supplier rate excel sheet, similarly a Client Sales rate sheet.
– Business Development: Help in maintaining existing client relationships and play a role in identifying & securing new business opportunities.
Cargowise
• System Optimization: Explore and suggest potential advantages of Cargowise for both the company and clients, including features like tracking, status reports, and booking capabilities.
This overview should provide a clear understanding of the role, outlining the balance between commercial and operational responsibilities and emphasizing the involvement with Cargowise.