At a Glance
- Tasks: Manage and process import bookings for sea and air freight, ensuring timely and accurate data input.
- Company: Join a leading freight forwarder in Dudley with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Fast-paced role with potential for growth and learning in the logistics sector.
- Why this job: Be part of a dynamic industry, solving problems and making a difference in logistics.
- Qualifications: Experience in freight forwarding and strong data management skills required.
The predicted salary is between 25000 - 35000 £ per year.
Our client, a freight forwarder is looking for an Import Bookings/Operator to join their office in Dudley.
Core Role Responsibilities
- Receive, process and manage multiple different customers incoming IMPORT bookings in agreed time frames to company standards / procedures and guidelines.
- Sea and Air freight imports – including FCL / LCL and air freight – dealing with co loaders / KMB overseas agents to arrange.
- Liaise with co loaders and overseas agents to fulfil customer bookings covering the full range of requirements in terms of:
- Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients.
- Problem resolution including vessel delays / spotting potential issues / import ETA tracking / sourcing alternative options where required / Cross trade bookings.
- Job tracking and customer communication throughout.
- Sending customs clearance template to import clearing agent to complete clearance on KMB behalf prior to arrival in UK.
- Booking UK deliveries with consolidators / shipping lines or merchant hauliers.
- Closing the job when completed to customer satisfaction.
- Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company.
Requirements:
The successful candidate must have previous experience in the FREIGHT FORWARDING sector.
We think you need these skills to ace Import Bookings Operator
Import Bookings Management
Sea and Air Freight Knowledge
FCL/LCL Handling
Data Input Accuracy
Problem Resolution
ETA Tracking
Customer Communication
